POSITION SUMMARY

The Medical Receptionist, under the supervision of the Practice Manager, is responsible for performing secretarial office functions in an assigned department, including greeting patients, registering patients, checking patients out, entering patient data into the practice computer system, answering phones and scheduling appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Position may involve duties which are not listed. Performs selected clerical and administrative duties, and assists physicians as part of the care team Conducts pre-visit planning by reviewing and updating patient charts prior to appointment Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual per practice protocol Assembles charts for new patients and prepares charts for scheduled patients; requests patient information from outside sources as needed Checks patients in and out, verifies insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service Ensures that a new patient information sheet is filled out on all patients annually and that necessary information changes are made at each visit Maintains the computerized appointment schedule; schedules appointments and ensures patients receive appointment reminders, advises medical staff and patients of scheduling changes; and maintains a record of physician schedules and days off to avoid scheduling conflicts Records information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed Files patient charts and records Delivers incoming mail and/or packages to the proper person upon receipt, processes outgoing mail and distributes faxes Participates in educational activities and programs Prepares for and reports at meetings as required Maintains office supplies, and notifies management of problems Maintains strict confidentiality; and treats staff, physicians, patients and visitors with respect.

MINIMUM QUALIFICATIONS

Education and experience equivalent to:

Education/training :

High school graduate or

GED Experience :

Two to three years of medical office experience in a physician's office or equivalent combination of training and experience is preferred Working knowledge of secretarial procedures, organizational policies and procedures, systems and office management practices Some knowledge of CPTÓ and/or ICD-9 coding preferred

Other:

Maintain a current and valid driver's license KNOWLEDGE, SKILLS and

ABILITIES

Working knowledge of secretarial procedures, organizational policies and procedures, systems and office management practices Some knowledge of CPTÓ and/or ICD-9 coding preferred Knowledge of physician business office procedures Skill in identifying and resolving problems Ability to prepare records in accordance with instructions Ability to exercise a degree of initiative and judgment Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public Ability to read, write and communicate effectively orally and in writing Knowledge of basic arithmetic Proficiency in the operation of a computer and other office equipment