Job Summary:

SpringHill Suites by Marriott in Billings is looking for a friendly, reliable, and professional Front Desk Agent to join our team. As the first point of contact for guests, you'll play a key role in delivering exceptional service, ensuring smooth check-ins and check-outs, and assisting with any guest needs to create a welcoming and positive experience.

Key Responsibilities:

Greet guests with a warm, friendly attitude upon arrival Check guests in and out accurately using our reservation system Answer phone calls, respond to inquiries, and handle guest requests promptly Manage room assignments, payments, and folio accuracy Communicate with housekeeping and maintenance to ensure room readiness Provide local recommendations and support hotel amenities Handle guest concerns professionally and escalate when necessary Ensure the lobby and front desk area are clean, stocked, and welcoming

Requirements:

Previous hotel or customer service experience preferred, but not required Strong communication and multitasking skills Ability to remain calm and courteous under pressure Familiarity with computers and basic administrative tasks

What We Offer:

Competitive pay Marriott employee discounts and perks Opportunities for advancement Supportive team environment If you are dependable, guest-focused, and thrive in a fast-paced environment, we'd love to hear from you!

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person