Position Summary:

The Front Desk Associate serves as the first point of contact for members and guests, ensuring a welcoming, professional, and efficient experience. This role is responsible for managing daily front desk operations, assisting members, handling administrative tasks, and supporting overall gym operations.

Key Responsibilities:

Greet members and guests in a friendly and professional manner Check members in and verify memberships Answer phone calls, emails, and in-person inquiries Provide information about memberships, programs, and services Process new memberships, renewals, and payments Maintain accurate records of member accounts and transactions Schedule appointments, classes, and facility use as needed Monitor facility access and ensure adherence to policies and safety procedures Keep the front desk area clean, organized, and presentable Address member concerns and escalate issues when necessary Help maintain cleanliness of the gym

Qualifications:

High school diploma or equivalent required Previous customer service or front desk experience and fitness experience preferred Strong communication and interpersonal skills Basic computer skills and familiarity with scheduling/payment systems Ability to multitask and stay organized in a fast-paced environment Friendly, professional demeanor with a customer-focused attitude

Physical Requirements:

Ability to stand, walk, and perform light administrative tasks Occasionally lift up to 25 pounds

Key Skills:

Customer service excellence Fitness knowledge Communication and problem-solving Organization and attention to detail Reliability and teamwork Join us in creating a welcoming environment where members feel valued and supported! This role is perfect for motivated individuals who thrive in fast-paced settings and enjoy helping others achieve their fitness goals.

Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

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