Temporary Receptionist Senior PharmAssist Durham, NC Job Details Temporary | Part-time $18 an hour 21 hours ago Qualifications Medicare Phone communication Health insurance policy knowledge Health insurance plan information Employee relationship building Working with seniors Older adults Computer skills Full Job Description Company Overview Senior PharmAssist is a community-based nonprofit that has been serving seniors since 1994. All of this work supports the agency mission: Senior PharmAssist promotes healthier living for older adults in Durham by helping them obtain and better manage needed medications and by providing tailored health education, Medicare insurance counseling, community referral, and advocacy. Overview We are seeking a highly personable Temporary Receptionist for the Medicare Annual Enrollment Period to serve as the first point of contact for our organization. This role will be be responsible for greeting participants and arranging appointments using an on-line scheduling tool. The contract runs from mid/late Sept to mid-December. Medicare's annual election period (Oct 15 — Dec. 7) is a time when people receive a tremendous amount of mail from companies wanting to sell them insurance. Because of this, we try to call people whom we have seen in the last year to offer an appointment to review their insurance.

Part-time:

up to 20 hours per week Monday-Tuesday 12-5pm, Thursday 1-5pm, Friday 10am-4pm; some flexibility in hours available Typical Duties Places calls to participants to schedule them for an appointment to review their insurance (calls scripted). Schedules appointments using TimeTap calendar (training provided) Greet visitors warmly, and manages sign-in per procedures. Arranges for their transportation if needed (training provided). Transfers call to the pertinent staff member to answer inquiries. Files and pulls charts throughout the week as needed.

Organizational Relationship:

The Receptionist reports to and receives training and guidance from the Operations Director .

Performance Standards:

Must be able to work well with older adults, be caring, warm and professional. Must have good oral communication skills and hearing and enjoy working on the telephone. Must have the ability to, with training; understand a few basic details about Medicare insurance so you can ask appropriate questions while setting up someone's appointment. Must be able to maintain effective working relationships with staff and other persons assisting with the program. .

Qualifications:

Experience in office administration preferred. Basic computer skills. Contract term is for three months (training included). Senior PharmAssist is an equal opportunity employer.

Pay:

$18.00 per hour Expected hours: 18.0 - 20.0 per week

Experience:

reception/administrative: 5 years (Preferred)

Work Location:

In person