Front Desk Receptionist / Patient Coordinator Radiant Wellness & Aesthetics, PLLC Fayetteville, NC Full-Time | 9:00 AM-4:00 PM Radiant Wellness & Aesthetics is an established, growing medical spa in Fayetteville, NC, dedicated to providing high-quality aesthetic, wellness, and skincare services in a welcoming and professional environment. We pride ourselves on creating an elevated patient experience from the moment someone contacts our office through the completion of their treatment. Our team is committed to making every patient feel welcomed, respected, comfortable, and confident in their care. We are currently seeking a professional, friendly, and highly organized Front Desk Receptionist/Patient Coordinator to join our team. This position is ideal for someone who enjoys working with people, provides exceptional customer service, takes initiative, and thrives in a busy, team-oriented environment. Responsibilities Responsibilities include, but are not limited to: Greet patients and provide a warm, professional check-in and check-out experience Answer incoming phone calls promptly and professionally Schedule and manage patient appointments Respond to patient inquiries via phone, text, and email Assist patients with general questions regarding services, treatments, pricing, and scheduling Collect and process patient payments Complete appointment confirmation calls and assist with schedule management Maintain accurate patient information and assist with administrative documentation Help maintain an organized, clean, and welcoming reception area Assist with patient communication and follow-up as directed Support providers and other team members with administrative and front-office needs Participate in office events, promotions, trainings, and other team activities Perform additional administrative and office duties as needed Qualifications The ideal candidate will: Have excellent customer service and interpersonal skills Be professional, positive, dependable, and outgoing Have exceptional phone etiquette and written communication skills Be highly organized with strong attention to detail Be comfortable multitasking in a fast-paced environment Be able to learn new software, services, and processes quickly Work well independently while also being a strong team player Be comfortable interacting face-to-face with patients in a professional medical spa environment Be willing to take initiative and assist other team members when needed Have basic proficiency with Microsoft Word, Excel, Outlook, and general computer systems Have a minimum of 6 months of customer service experience Have a high school diploma or equivalent Have reliable transportation Previous medical office, medical spa, aesthetics, skincare, or healthcare experience is preferred but not required. Bilingual English/Spanish is highly preferred but not required. Why Radiant? Radiant Wellness & Aesthetics is a locally owned, woman-owned medical spa focused on providing exceptional patient care while maintaining a supportive, professional, and enjoyable workplace. We are looking for someone who wants to become an important part of our team—not simply someone to sit at the front desk. The right person will take pride in creating an excellent patient experience, supporting their coworkers, learning about the services we provide, and contributing to the continued growth of Radiant. If you are dependable, personable, organized, motivated, and enjoy helping people, we would love to hear from you. To apply, please submit your resume along with a brief introduction telling us why you feel you would be a great fit for Radiant Wellness & Aesthetics.

Pay:

$14.00 - $16.00 per hour

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person