Office Secretary / Customer Service Representative Highlands Cable Group Highlands Cable Group is looking for a friendly, organized, and dependable Office Secretary / Customer Service Representative to be the first point of contact for our customers and assist with the daily operations of our office. This position will work directly with customers by phone and in person, helping answer questions, resolve billing concerns, process payments, and ensure customers receive prompt and professional service.

Key Responsibilities:

Answer and manage incoming phone calls in a professional and friendly manner Greet and assist customers in the office Respond to customer questions regarding accounts, billing, services, and payments Process customer payments and maintain accurate records Assist with billing inquiries and account updates Schedule appointments and coordinate service calls as needed Enter and maintain customer and company information accurately Assist with general office administration and day-to-day clerical duties Communicate customer needs and service issues with the appropriate departments Maintain a professional, helpful, and positive customer experience Preferred /

Bonus Qualifications:

Experience with QuickBooks Online Previous experience in billing, bookkeeping, or accounts receivable Scheduling or dispatch experience Experience processing customer payments Strong computer and data-entry skills Experience working with customer accounts or service-based businesses Familiarity with internet, cable, telecommunications, or utility services is a plus

Ideal Candidate:

The ideal candidate is personable, dependable, detail-oriented, and comfortable working with customers and technology. They should be able to stay organized in a busy office environment, and handle customer questions professionally. A willingness to learn and the ability to work as part of a small team are important.

Position Type:

Full-Time Location:

Highlands Cable Group Department:

Office /

Customer Service Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person