A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
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In Chrome or Edge, right-click anywhere on the page and select "Translate to [Language]." WIC Receptionist Print Apply WIC Receptionist Salary $19.21 - $24.97 Hourly Location Jacksonville, NC Job Type Part-Time Job Number August 2026 5172-53465 Department Health Department Division WIC Client Services Opening Date 08/03/2026 Closing Date 8/5/2026 11:59 PM Eastern Description Benefits Questions Job Description This position serves as the primary point of contact for the public and families seeking services related to the Women, Infants, and Children (WIC) Program. It is a paraprofessional role that involves handling clerical duties, as well as providing administrative support for daily operations. Work is conducted under the general supervision of the Processing Unit Supervisor. •The schedule for this position is Wednesday's 12:30pm-5:00pm, Thursday and Friday's 8:00am-4:30pm primarily with some flexibility needed. Our core values— Resilience , Excellence , Accountability , Customer Service , and Honesty —are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. Position Responsibilities To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs receptionist duties, greets visitors, gives information about the different aspects of the WIC Program, and gives appointments to program participants and applicants according to the clinic schedule Receive incoming calls to the WIC hotline, directing callers to the appropriate departments or agencies, as necessary Identify the primary language spoken and read by individuals with Limited English Proficiency (LEP) and coordinate the utilization of suitable language assistance services. Use a variety of automated office systems to establish, retrieve, verify, research, update, and/or authorize program-related actions. Provide information about Health Department services and various community resources. o Handle minor client complaints and concerns in a professional manner, escalating issues when necessary. Function as primary contact for the public seeking WIC information and support, such as eligibility criteria, clarification about benefits, and scheduling appointments. Perform designated responsibilities as a member of the Disaster Ready Team (DRT), whether through appointment or volunteer participation. Performs additional duties as required. Core Competencies Communication Skills Understand basic principles of verbal and nonverbal communication Engage in active listening, demonstrate empathetic communication, and gather information while considering language and accessibility requirements. Gives the speaker full attention, provides affirmation through verbal and nonverbal cues, does not interrupt, repeats/confirms what the speaker has said Provide information to individuals and groups in a clear and concise manner Document and maintain written records of activities and services Collect data and provide feedback to health and human services agencies, funding sources, and community-based organizations, as applicable Health Equity Skills Protect and maintain confidentiality Employ techniques for interacting sensitively and effectively with individuals from diverse cultures Understand how implicit bias affects individuals' understanding, actions, and decisions in an unconscious manner when working with individuals Support the development of authentic, effective partnerships between individuals and providers by helping each to better understand the other's perspectives Public Health Sciences Knowledge about social determinants of health and related disparities Promote health and provide support for individuals to understand and use agency and institutional services Identify and access resources to make referrals and connections within the community to help individuals and families meet basic social needs Follow up to assure linkage to services and support individuals through interaction with health and human service systems to obtain needed services Community Partnership Skills Assist with implementing health improvement plans, in cooperation with individuals and professional colleagues Provide support for individuals to use provider instructions or advice, and convey individual challenges to subject matter experts, as applicable Assist in facilitating care transition, supporting the completion of referrals, providing, or confirming appropriate follow-up, and tracking care and referral outcomes Establish and maintain cooperative relationships with community-based organizations and other resources to promote services, care, education, and advocacy Initiate and sustain trusting relationships with individuals, families, and social networks, such as meeting individuals in inaccessible places, making multiple efforts to engage individuals and/or partnering with community-based agencies to increase awareness of services Conduct outreach with attention to possible safety risks for self, clients, and colleagues Qualifications Has experience working with people from diverse backgrounds; ability to establish rapport and relate to the population served; communicates with professionals in a variety of service disciplines (nutritionists, nurses, doctors, social workers, etc.); ability to make accurate observations and understand and follow oral and written instructions. Knowledge of general office principles and practices, software applications relative to the position assignment, and oral and written communication skills. Skilled in customer service, in person and via telephone, with the ability to display discretion, patience, etiquette, and professionalism. Education, Experience, and Special Requirements High school diploma or GED and moderate experience in performing similar tasks in a hospital, clinic, nursing home, medical corps, or other medical treatment program, or equivalent combination of education and experience. Valid driver's license. English-Spanish bilingual preferred. Must be able to access to Camp Lejeune Salary will be determined based on qualifications, internal equity, budget, and market considerations. This position is not eligible for benefits. 01 Do you have a high school diploma or GED? Yes No 02 How many years of receptionist, administrative, or customer service experience do you have? No experience Less than 1 year 1-2 years 3-5 years 5+ years 03 How comfortable are you using Microsoft Office applications? (Outlook, Excel, Word) No experience Beginner Intermediate Advanced 04 Are you able to work the scheduled that is listed on the posting with some flexibility needed? Yes No 05 Do you have a valid driver's license? Yes No 06 You must be able to access Camp Lejeune. Please indicate which of the following you have, select all that apply Real I.D Military Affiliated (military spouse) Military Member None of the above 07 Based on your review of the position requirements, are you able to perform the duties of the position with or without reasonable accommodation? Yes No 08 Onslow County's values are
