The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. Engaging personality, a people-person with excellent communication skills. Primary roles and responsibilities are to focus on office-side management of the septic maintenance department. Primary link between field technicians, customers and management to ensure services are executed efficiently and in compliance with rules and regulations. Oversee the efficient scheduling of routine maintenance, inspections, and emergency service calls for multiple crews Act as the primary point of contact for complex inquiries or complaints and educate customers on proper septic maintenance. Maintain accurate electronic records of maintenance logs, inspections and permit applications to ensure compliance with local and state environmental regulations. Develop and refine internal workflows, procedures, and service protocols to streamline daily operations. Manage the department budget, process invoices, track expenses, and coordinate with vendors for specialized repairs or supplies. Assist with administrative duties in the office to ensure the office is operating smoothly on a day-to-day basis Identify opportunities for improvements in policies and procedures and assist with implementation Perform receptionist duties: answer the phone and direct phone calls Collect demographic and detailed information from customers Troubleshoot problems with customers over the phone Input customer information and requests into software program/spreadsheets Interact with customers and employees at every level, every day. Organize jobs and make a daily schedule. Confirm job appointments with customers Follow service trucks on the map to delegate tasks/jobs, as needed . Ensure employees are working productively and meeting deadlines Communicate daily with employees in the field and dispatch to new jobs, as needed Deal with correspondence, complaints and queries Prepare and review reports on a regular basis Manage office supplies inventory and place orders as necessary

SKILLS & QUALIFICATIONS 5

+ years of work experience in an administrative role Strong problem-solving skills and analytical abilities Must have experience with Microsoft Office, Google Drive, Adobe, and project management software and with aptitude to learn new software and systems Digital literacy and experience utilizing cloud-based collaboration tools such as Google Workspace and Microsoft Teams. Sending emails, composing documents, create spreadsheets with Excel/Google Sheets Quick learner with ability to adapt to new technologies and software rapidly Must have exceptional attention to detail Strong organizational and time management skills, and ability to prioritize Must be a self-starter and driven Excellent communication and interpersonal skills, Engaging personality and optimistic outlook Strong time-management and people skills, flexibility, and multitasking ability Ability to "make things happen"

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

Paid time off

Work Location:

In person