Receptionist / Customer Service Awards Unlimited and Regal Awards Lincoln, NE Job Details Full-time $16 - $21 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Retail customer service procedures Computer operation Customer communication Customer order taking QuickBooks Client interaction via phone calls Full Job Description Showroom Receptionist / Customer Service Awards Unlimited | Lincoln, NE Full-Time | Monday-Friday | Approximately 8:30 AM-4:15 PM We're looking for someone to help take care of the customers who call, email and walk into our Lincoln showroom every day. This isn't a traditional receptionist position. With training, you'll actually be helping customers from start to finish. It's also not traditional sales. There are no cold calls, sales quotas or pressure to chase new customers.

The goal is pretty simple:

take good care of the customer and get their order right. What Your Day Might Look Like A customer walks in needing awards for an event next month. You'll help them look at options and write their order. Someone emails an order with 35 names. You'll make sure the order and proof match before it heads into production. The phone rings and someone needs to reorder something we made three years ago. You'll help find it. Another customer has absolutely no idea what the product they're looking for is called, but they have a blurry picture of one. You'll help with that too. During the day you'll: Greet and help showroom customers Answer incoming phone calls and emails Write and update customer orders Learn our products, catalogs and in-house capabilities Review order information and proofs carefully for accuracy Communicate with customers when we need additional information or approval Coordinate with our production departments Keep an eye on your daily order dashboard Follow up on orders that need attention Invoice completed orders in QuickBooks Help customers when they pick up their finished projects Details Matter Here Many of the things we make are personalized. A misspelled name isn't something we can put back on the shelf and sell to somebody else. You'll need to be comfortable checking details, asking questions when something doesn't look right and making sure the information going to production matches what the customer approved. At the same time, this isn't an assembly-line job. Customers change their minds. Projects change. Someone will occasionally need something we've never made before. You'll need to be comfortable following our processes and adjusting when the situation calls for it. We try hard to never say "No" We do a huge amount of custom work. If a customer asks whether we can make something unusual, you aren't expected to immediately know the answer. Instead, you'll learn to say: "Let me see what we can do." Then you'll work with the rest of our team to figure it out. That's a big part of how Awards Unlimited operates. We take care of our customers, work together and look for solutions. Who Does Well Here?

Someone who is:

Friendly and approachable Patient with customers Dependable Organized Comfortable learning computer systems Good at keeping track of details Willing to ask questions Comfortable working with several departments Able to handle interruptions without losing track of what they were doing Interested in learning new products and processes You don't need experience with trophies, engraving, apparel, promotional products or our software. We'll teach you. Customer service, receptionist, office, retail or order-entry experience is helpful. Schedule & Benefits This is a full-time, Monday through Friday position, generally 8:30 AM-4:15 PM . We offer a variety of insurance and benefit options. Awards Unlimited is a locally owned, family-oriented company, and we try to provide flexibility because we understand that life occasionally happens during business hours.

Pay:

$16.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person