Front Desk Associate Marrazzo's Auto Service Trenton, NJ Job Details Full-time $23.14•$27.86 an hour 1 day ago Benefits Health insurance 401(k) 401(k) matching Employee discount Professional development assistance Retirement plan Qualifications Automobile claims Insurance products customer support Office activity coordination Phone communication Greeting customers CCC One Computer-aided vehicle damage estimating Experience working in the automotive repair industry Attention to detail Organizational skills Office phone management Full Job Description Front Desk / Customer Service Representative•Auto Body Shop Marrazzo's Auto Service is Hiring! We are looking for an experienced Front Desk / Customer Service Representative to join our team. This position requires someone who already has experience working in the auto body/collision repair industry and can step into the role with minimal training.

Schedule:

Tuesday through

Saturday Pay:

$20•25/hour, based on experience

Location:

Marrazzo's Auto Service•Hamilton/Trenton, NJ Responsibilities Greet customers and provide professional, friendly customer service Answer incoming calls and assist customers with questions and repair updates Schedule appointments and manage customer drop-offs and pickups Work within CCC ONE to manage customer and repair information Communicate with insurance companies regarding claims and repairs Assist customers with understanding the insurance claim and repair process Coordinate with estimators, management, technicians, and other departments Maintain accurate customer and vehicle documentation Collect customer payments and deductibles when required Help keep the front office organized and running efficiently Requirements Previous auto body/collision repair industry experience is required CCC ONE experience is required Strong knowledge of automotive insurance claims and insurance company procedures Previous front desk or automotive customer service experience Excellent phone, communication, and customer service skills Strong organizational skills and attention to detail Ability to multitask in a busy collision repair environment Dependable, professional, and comfortable working as part of a fast-paced team Must be available Tuesday through Saturday We are looking for someone who understands the collision repair business and can contribute from day one. This is not an entry-level position , and prior industry experience is important.

Pay Range:

$20.00•25.00 per hour Qualified candidates are encouraged to apply with their resume and a brief description of their previous auto body/collision repair experience.

Pay:

$23.14•$27.86 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Professional development assistance Retirement plan

Work Location:

In person