A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Overview We are seeking a dynamic and friendly Front Desk Receptionist to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your energetic approach and organizational skills will help create a positive environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a professional and lively workplace atmosphere.
Duties:
Answer a high volume of incoming calls professionally and efficiently, assisting patients and directing calls as appropriate. Monitor and respond to voicemail messages and office emails in a timely manner. Schedule patient follow-up visits while maintaining provider schedules. Check patients in and out for appointments, ensuring demographic and insurance information is accurate and up to date. Collect patient copayments, balances, and other payments while maintaining accurate records. Prepare and process patient letters, forms, and other documentation as requested by providers. Assist providers with administrative tasks, including coordinating patient communications and facilitating office workflows. Call in prescriptions and process prescription refill requests in accordance with provider instructions and office policies. Scan, upload, fax, and file patient documents while maintaining compliance with HIPAA and confidentiality standards. Manage incoming and outgoing faxes, ensuring documents are routed appropriately and processed promptly. Maintain accurate patient records within the Electronic Health Record (EHR) system. Provide exceptional customer service by addressing patient inquiries with professionalism, empathy, and discretion. Collaborate with clinical and administrative staff to ensure efficient daily operations and a positive patient experience. Perform general administrative and clerical duties as needed to support the practice. Qualifications Proven experience in office administration or front desk reception roles with strong organizational/multitasking skills CMA Certification not required but prefered Proficiency in Microsoft Office suite (Word, Excel), spreadsheets, and general computer literacy Familiarity with EHR systems (CHARM) Excellent phone communication skills and phone etiquette Bilingual abilities are highly desirable but not required to support diverse client interactions Strong customer service orientation with the ability to handle inquiries professionally and efficiently Demonstrated ability to manage time effectively in a fast-paced environment while maintaining attention to detail Familiarity with clerical procedures, data entry, and technical proficiency in productivity software At Wayne Behavioral Service, our front desk team plays a vital role in creating a positive experience for every patient who walks through our doors or contacts our office. We are looking for a compassionate, dependable, and motivated individual who enjoys helping others and thrives in a fast-paced healthcare environment. If you take pride in providing exceptional customer service, supporting a dedicated team of providers, and making patients feel welcomed and cared for, we would love to hear from you. Join us and become an important part of a team committed to improving the mental health and well-being of our community.
Pay:
From $20.00 per hour
Benefits:
Health insurance Paid time off Parental leave Application Question(s): Have you ever worked with an Electronic Health Record (EHR) system such as Charm, Athena, Epic, or a similar platform? If yes, please specify. This position requires maintaining professionalism and confidentiality when working with psychiatric patients. Can you meet these expectations? Please explain. How would you handle an upset patient who is frustrated about scheduling or medication issues? Please describe. How comfortable are you answering a high volume of phone calls while assisting patients in person? Please explain.
