A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Front Desk Receptionist / Client Experience Coordinator Blu Medspa & Salon | Orchard Park, NY Full-Time |
Friday & Saturday Availability Required Pay:
From $18.00 per hour + commission opportunities Blu Medspa & Salon is a modern luxury medspa, salon, and wellness destination where advanced treatments and services meet thoughtful, elevated care. As our business continues to grow, we are looking for a polished, dependable, and service-driven Front Desk Receptionist / Client Experience Coordinator to join our team. The front desk is at the heart of the Blu experience. From the moment a client walks through our doors to the moment they check out, this role helps ensure every interaction feels seamless, welcoming, and intentional. We are looking for someone who genuinely enjoys working with people, takes initiative without needing to be asked, thrives in a busy environment, and understands that exceptional hospitality is found in the details. Schedule This position follows a consistent daytime schedule:
Monday:
8:30 AM-5:00
PM Tuesday:
8:30 AM-3:00 PM or 3:00
PM-Close Wednesday:
8:30 AM-3:00 PM or 3:00
PM-Close Thursday:
8:30 AM-3:00 PM or 3:00
PM-Close Friday:
8:30 AM-6:00 PM (Open-Close)
Saturday:
7:30 AM-4:00 PM (Open-Close) •Full Friday & Saturday availability is required. The Role Our Front Desk Receptionist / Client Experience Coordinator is responsible for creating a warm, professional client experience while supporting the day-to-day operations and growth of Blu. This position is ideal for someone who is highly organized, confident communicating with clients, comfortable recommending services and products, and naturally looks for what needs to be done next. Client Experience Greet clients warmly and professionally Manage client check-in and checkout accurately and efficiently Answer phones, assist with scheduling, and respond to client inquiries Help clients navigate services, appointments, memberships, and promotions Maintain a calm, polished, and welcoming front desk and Relax Room environment Anticipate client needs and help create a seamless experience from arrival to departure Sales & Growth Support Confidently recommend services, retail products, memberships, and current promotions Educate clients on relevant offerings based on their needs Support daily and monthly sales goals through thoughtful, client-centered recommendations Assist with rebooking and encouraging continued client relationships Operations Maintain front-of-house cleanliness and organization Restock and merchandise retail displays Assist with laundry and treatment room readiness as needed Communicate effectively with service providers and other team members Stay proactive and productive throughout each shift Help maintain the elevated standards expected throughout Blu Qualifications Strong communication and interpersonal skills Excellent organization and ability to multitask Dependable, punctual, and detail-oriented Comfortable with sales expectations and recommending products and services Able to remain composed and professional in a busy environment Team-oriented with a strong work ethic Previous reception, hospitality, salon/spa, retail, or customer service experience is preferred Saturday availability is required Who You Are You are someone who notices the details. You take initiative, enjoy staying busy, and don't wait to be told what needs attention. You are warm and personable while maintaining a polished, professional presence. You understand that luxury service isn't simply about being friendly - it's about consistency, attentiveness, efficiency, and making every client feel genuinely cared for. You're also looking for more than a temporary position. You want to be part of a growing business where high standards are valued and strong team members have the opportunity to grow with us. Compensation Starting at $18.00 per hour , with additional commission opportunities based on retail and service sales performance. Benefits 401(k) 401(k) matching Health insurance Paid time off Employee discount Referral program
Job Type:
Full-time Work Location:
In person Blu Medspa & Salon offers the opportunity to build a long-term career within a growing, high-performing beauty and wellness practice committed to exceptional client care, professionalism, and continued growth. •All candidates must have a reliable form of transportation, and have Friday and Saturday availability to be considered for this position.•
Pay:
From $18.00 per hour
Benefits:
401(k) 401(k) matching Employee discount Health savings account Paid time off Professional development assistance
