Hotel Front Desk Receptionist the Brae Loch Inn - 5.0 Cazenovia, NY Job Details $18 - $20 an hour 17 hours ago Benefits Flexible schedule Qualifications High school diploma or GED Full Job Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$18 - $20 hourly

Responsibilities:

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Communicate with housekeeping to make sure guest rooms are ready Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Field customer complaints when necessary Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

1+ year of hotel industry experience or related job preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Must have graduated high school, received a GED or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems Well-versed in taking telephone calls and handling stressful situations About Company The Brae Loch Inn is a Cazenovia institution, serving guests since 1946. The restaurant had been family-owned for all 79 years and continues to honor its Scottish roots.