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Pouran & Company

Front Desk Receptionist

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What they do

A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.

$38,570 / year median in New York

+9% projected growth

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Job Description

Overview We are seeking an energetic and highly organized Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations. The ideal candidate will possess excellent communication skills, technical proficiency, and a proactive attitude to create a positive first impression for visitors and clients alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a dynamic team environment. Responsibilities Greet visitors, clients, and vendors with professionalism and warmth, ensuring a positive experience from the moment they arrive Manage multi-line phone systems efficiently, directing calls accurately and courteously while providing exceptional customer support Handle all front desk duties including answering inquiries, scheduling appointments, and maintaining visitor logs Utilize office management software and productivity tools such as Microsoft Office, Google Workspace, spreadsheets, and data entry applications to organize information effectively Maintain organized filing systems, process incoming and outgoing correspondence, and support clerical tasks such as proofreading and document preparation Assist with calendar management and appointment scheduling for staff or medical/dental offices as needed Support office operations by managing supplies inventory, performing basic bookkeeping with QuickBooks, and ensuring overall office cleanliness and organization Requirements Proven experience in office management, administrative support, or as a front desk receptionist in a professional setting Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and familiarity with productivity software Excellent phone etiquette skills with experience handling multi-line phone systems and client communication Bilingual abilities are highly desirable to serve diverse client needs effectively Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment Experience with data entry, filing systems, bookkeeping (QuickBooks preferred), and general clerical tasks Exceptional customer service skills with a friendly demeanor and professional appearance Ability to manage time effectively while prioritizing tasks such as calendar management or client support Technical proficiency in office equipment such as printers, scanners, and basic troubleshooting of computer issues is preferred Join us in creating a welcoming environment where professionalism meets efficiency! This role is perfect for someone eager to develop their administrative expertise while making a meaningful impact on daily office operations.
Work Location:
In person