Location:

Alternating between Massapequa and Garden City offices

Position Type:

Part-Time with the opportunity for full time w/ benefits

Working Hours:

Monday

• Friday:

  9 AM
• 3 PM OR Monday

• Thursday:

  2 PM
• 8 PM At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage.

Our values revolve around collaboration, work/life balance, and ongoing professional development through education. We are seeking a friendly, organized, and detail-oriented Front Desk Manager to serve as the first point of contact for our patients. This individual will play a vital role in creating an exceptional patient experience by ensuring smooth daily operations, managing appointments, and supporting both patients and providers. The ideal candidate is professional, compassionate, dependable, and thrives in a fast-paced healthcare environment. Key Responsibilities Welcome patients and check them in for scheduled appointments. Answer incoming phone calls and respond to patient inquiries professionally. Schedule, confirm, and manage patient appointments. Obtain and verify required patient paperwork and signed consent forms. Collect copays and process payments accurately. Verify insurance information when needed. Conduct follow-up calls with patients regarding appointments, treatment plans, and outstanding paperwork. Maintain accurate patient records in the electronic medical record (EMR) system. Coordinate communication between patients and clinical staff. Keep the reception area organized, welcoming, and professional. Assist with other administrative tasks to support the practice. Qualifications High school diploma or equivalent required. Previous experience in a medical, dental, chiropractic, or healthcare front office preferred. Excellent customer service and communication skills. Strong organizational and multitasking abilities. Comfortable handling confidential patient information while maintaining HIPAA compliance. Experience with EMR systems and Microsoft Office is preferred. Ability to remain calm, professional, and solution-focused in a busy environment. Skills & Attributes Positive and welcoming attitude Exceptional attention to detail Reliable and punctual Strong problem-solving skills Ability to prioritize multiple responsibilities Team-oriented with a patient-first mindset What We Offer Competitive pay (based on experience) Paid time off Opportunities for professional growth Supportive and collaborative work environment Meaningful work helping patients receive exceptional care

Pay:

$16.00

• $20.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Retirement plan

Work Location:

In person