Front Desk / Receptionist Pelican Pools - Southampton, NY Full-Time | Year-Round Position Pelican Pools is seeking a professional, friendly, and customer-focused Front Desk / Receptionist to join our team in Southampton, NY. This position is the first point of contact for our customers and plays an important role in creating a positive experience while supporting the day-to-day operations of our office. We are looking for someone with 3+ years of customer service or front desk experience who is organized, dependable, professional, and comfortable working in a fast-paced environment. Key Responsibilities Greet and assist customers and visitors in a friendly and professional manner. Answer, screen, and direct incoming phone calls and emails. Respond to customer questions and provide accurate information regarding services, scheduling, and general inquiries. Schedule appointments and coordinate customer requests with the appropriate team members. Enter and maintain customer information and records accurately. Process basic paperwork, correspondence, and administrative documents. Assist with daily office administrative tasks and provide support to the management and operations teams. Handle customer concerns professionally and escalate issues when appropriate. Maintain a clean, organized, and welcoming reception area. Provide general administrative support as needed. Qualifications 3+ years of customer service, receptionist, front desk, or administrative experience. Outstanding customer service and communication skills. Professional, friendly, and welcoming personality. Strong verbal and written communication skills. Proficiency with Windows and Microsoft Office , including: Microsoft Word, Excel, PowerPoint Strong organizational and multitasking abilities. Attention to detail and accuracy. Ability to prioritize tasks and work independently. Reliable, punctual, and professional. Previous experience in a service, retail, hospitality, or home-services environment is a plus. What We Offer Full-Time, Year-Round Employment Health Benefits 401(k) with Company Matching Paid Time Off (PTO): Vacation, Sick Time, Personal Time, Paid Holidays Professional and supportive work environment Opportunity to grow with an established company Join the Pelican Pools Team If you enjoy helping people, take pride in providing exceptional customer service, and are looking for a stable, year-round opportunity with a growing company, we would like to hear from you! Pelican Pools is an equal opportunity employer.

Pay:

$22.00 - $28.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance Application Question(s): What hourly compensation are you seeking for this role?

Experience:

over the phone customer service: 3 years (Required)

Microsoft Office:

3 years (Required) Ability to

Commute:

Southampton, NY 11968 (Required)

Work Location:

In person