As a Guest Service Representative, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Complete daily checklists of duties, to assure that appropriate reports are filed Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Provide excellent guest service, guidance and leadership to ensure consistent customer service Attend appropriate training courses, when required Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit/cash handling policy Comply with hotel security, fire regulations and all heath and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Promote and enroll guests into the Bonvoy program Assist other departments, as necessary Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service Basic requirements: Must be able to work (AM Shift 8AM-4PM/ PM Shift 12:00PM-8 PM) Must be able to work on weekends and holidays Must speak fluent English Must be proficient in Microsoft Word and Excel Ability to speak other languages is a plus

HOTEL FRONT DESK EXPERIENCE IS

a+

Job Type:

Full-time Pay:

$16.00 - $19.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Spring Valley, NY 10977 (Required) Ability to

Relocate:

Spring Valley, NY 10977: Relocate before starting work (Required)

Work Location:

In person