Front Desk Coordinator Luma Dental - 1.0 Woodhaven, NY Job Details Full-time $22 - $26 an hour 14 hours ago Qualifications Availity Customer communication Patient scheduling systems Teamwork Filing High school diploma or GED Organizational skills Telephone systems Multi-line phone systems Clinical confidentiality policies Office phone management Full Job Description Who We Are Luma Dental is creating a new kind of dental practice, one built around excellent patient care, a positive team culture, and a reliable, well-managed operation. We are not simply maintaining the status quo. Our goal is to build a trusted dental home where patients receive compassionate, transparent care and where dentists and team members have the support and resources they need to do their best work. Our location is an established community practice entering an important new chapter. Under new ownership and leadership, we are making significant investments in the patient and employee experience, including stronger operational systems, updated technology and equipment, improved scheduling and administrative support, clearer standards, and a culture centered on professionalism, accountability, and teamwork. Joining Luma now means helping shape what the practice will become. We are looking for people who are energized by growth, comfortable with change, and motivated by the opportunity to help build an exceptional practice for our patients, our team, and the Woodhaven community. More Than a Job - A Career You'll Be Proud Of We are seeking an experienced, motivated, and patient-focused Front Desk Coordinator to join our growing team. If you're passionate about dentistry, enjoy building lasting patient relationships, and want to practice in a modern, technology-driven environment, we'd love to meet you.

Our mission is simple:

provide outstanding dentistry while creating an environment where our employees and patients can thrive. Whether you're looking for long-term career growth or the opportunity to practice comprehensive dentistry with clinical autonomy, this is the place for you. We are seeking an experienced Front Desk Coordinator to manage patient-facing and administrative functions within our dental practice. This person will welcome patients, manage appointments, answer calls, verify insurance information, collect payments, maintain accurate patient records, and coordinate with the clinical team to ensure an organized and positive patient experience. Position Summary The Front Desk Receptionist is the first point of contact for patients and plays a central role in creating a welcoming, organized, and responsive experience. This position manages front-desk activity, patient scheduling, registration, communications, and routine administrative support while helping the office operate efficiently and professionally. Key Responsibilities Welcome patients warmly, check them in and out, and maintain a professional and orderly reception area. Answer telephone calls, emails, and patient messages promptly; route clinical questions to the appropriate team member. Schedule, confirm, reschedule, and cancel appointments while helping maintain a productive provider schedule. Register new patients and confirm that demographic, contact, insurance, consent, and medical-history information is complete and accurate. Verify dental insurance eligibility and benefits, collect required documentation, and communicate coverage information without guaranteeing payment. Collect copayments, deductibles, and patient balances; provide receipts and follow established payment-handling procedures. Review daily schedules for missing information, open time, special needs, and opportunities to improve schedule utilization. Support patient recall and reactivation efforts, including outbound calls and follow-up messages. Coordinate with dentists, dental assistants, hygienists, and administrative staff to keep patients informed and minimize delays. Maintain accurate patient records and protect confidential information in accordance with HIPAA and office policies. Assist with scanning, filing, forms, mail, supply tracking, and other front-office administrative tasks. Escalate patient concerns appropriately and help resolve routine service issues with professionalism and empathy. Follow office opening, closing, safety, compliance, cash-control, and end-of-day procedures. Required Qualifications High school diploma or equivalent. At least one year of receptionist, customer service, medical office, or dental office experience preferred. Strong communication, organization, and customer-service skills. Comfort using computers, multiline telephone systems, email, and office software; dental practice-management experience is preferred. Ability to manage multiple priorities accurately in a busy patient-facing environment. Professional judgment, discretion, reliability, and respect for patient confidentiality.

Pay:

$22.00 - $26.00 per hour

Work Location:

In person