Office Assistant

Position Summary The Office Assistant is the first point of contact for clients and plays a critical role in keeping our front desk and administrative operations running smoothly. This position requires an exceptional multitasker who can handle frequent interruptions, manage client inquiries, and maintain a professional, welcoming environment. Key Responsibilities Greet and welcome clients in a professional manner, ensuring a positive first impression Maintain intake pipeline and follow-ups with new clients Manage incoming phone calls, voicemails, and emails promptly; direct inquiries to the appropriate personnel while maintaining excellent phone etiquette Schedule and reschedule appointments for therapists and interns Maintain and manage calendars efficiently Perform accurate and efficient data entry tasks Collect client payments and process basic financial transactions Enter and maintain accurate data in QuickBooks Run insurance eligibility checks and assist clients with basic coverage questions Support records requests, referrals, programs, and basic billing as needed Handle multiple tasks efficiently in a fast-paced, interruption-prone environment Protect confidentiality, privacy, and adhere to HIPAA compliance Required Skills & Qualifications Exceptional customer service and communication skills Strong multitasking and time management abilities Experience with clerical duties, organization, and detail-oriented work Experience with data entry, maintaining accurate records, and calendar management Polished professional phone, email, and written communication skills Proficiency in MS Office Suite (Excel, Word) Experience with scheduling systems and QuickBooks preferred Basic knowledge of insurance eligibility and billing helpful Experience collecting payments, managing accounts receivable, or medical billing preferred Ability to handle sensitive client information with discretion Mental health care experience preferred Recently trained/certified in First Aid, CPR, crisis de-escalation, or Mental Health First Aid preferred Ability to learn quickly and apply concepts with accuracy

To Apply:

Submit your resume and a brief cover letter highlighting your relevant experience, customer service skills, and ability to multitask in a fast-paced environment.

Job Types:

Full-time, Part-time Benefits:

Paid time off

Experience:

healthcare receptionist: 1 year (Required) Appointment scheduling: 1 year (Required) insurance eligibility: 1 year (Preferred)

QuickBooks:

1 year (Preferred)

Location:

Bryan, OH 43506 (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Bryan, OH 43506 (Required)

Work Location:

In person