A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Greets and assists visitors entering the facility; answers and routes incoming calls, takes messages as necessary; monitors security panel and outside surveillance; performs other duties generally associated with the position of receptionist.
MAJOR JOB RESPONSIBILITIES
Monitors visitors to ensure they sign in upon entering the facility; directs prospective resident applicants to the Marketing Department. Directs calls and records messages as necessary. Directs deliveries to the appropriate areas. Maintains a daily log sheet of events and incidents. Monitors the security and nurse-call alarms, communicating messages to appropriate personnel. Monitors outside surveillance cameras. Logs sales of meal tickets to residents, visitors and staff into POS system. Takes reservations for appointments for transportation of residents and communicates the schedule to the chauffeur. Records reservations for scheduled activities. Maintains the schedule for Hospitality suites and collects rental fees. Prepares outgoing mail and packages. Receives incoming mail and packages, and distributes to staff mail slots. Notifies residents of mail and packages received at the desk. Other tasks as requested or assigned.
MATERIALS AND EQUIPMENT USED
Computer, printers, copier, telephone system, alarm system, surveillance equipment, postage machine, and other office equipment. Other equipment as necessary to carry out the responsibilities of the position.
MINIMUM QUALIFICATIONS PREFERRED
Education and Experience High School graduate. One year experience in performing receptionist and/or secretarial duties. Licenses and Certifications None Knowledge, skills and abilities Knowledge of appropriate procedures for greeting and assisting persons, and the ability to treat each person with respect, friendliness and helpfulness. Knowledge of general office procedures and equipment, and the ability to perform tasks with professionalism and accuracy. Ability to be trained to accurately operate equipment necessary to the function of the position including, but not limited to, computer hardware/software, telephone system, alarm system, and surveillance equipment. Knowledge of resident rights and the ability to respond to each resident with empathy and respect. Knowledge of policies, procedures, philosophies, rules and regulations governing the delivery of services to consumers. Ability to communicate clearly and effectively, both orally and in writing. Ability to follow oral and written instructions. Ability to establish and maintain effective working relationships with coworkers, other departments, and consumers. Knowledge, skills and abilities continued; Ability to deal courteously and diplomatically with consumers, visitors and staff.
ESSENTIAL PHYSICAL DEMANDS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING
Ability to see clearly generally and with close vision; ability to perceive colors; ability to hear in normal conversation and when using the telephone; ability to see normal printed and written data; ability to speak clearly and be understood; ability to speak English clearly and be understood; ability to handle small objects.
Skills:
Ability to handle a variety of office equipment necessary to the efficient and effective performance of duties of Receptionist, with knowledge of operation, safety and caution.
Lifting:
Occasional lifting of up to 35 pounds.
Reaching:
Occasional horizontal and vertical reaching.
Stooping/ Bending:
Occasional.
Standing/Sitting/ Walking:
Approximately 80% sitting, 20% standing/walking.
ESSENTIAL ENVIRONMENTAL DEMANDS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING
Inside/ Outside:
Approximately 100% inside.
Noise/ Vibrations:
Normal noises for this environment.
Hazards:
Bloodborne pathogens: small risk of exposure for this environment.
