Guest Experience Lead/Front Desk Receptionist

Guest Experience Lead/Front Desk Receptionist Boost IV & Wellness Portland, OR Job Details Full-time From $26 an hour 6 hours ago Benefits Paid time off Employee discount Qualifications Google Workspace Teamwork Slack Content creation Staff training Full Job Description Job description: Boost IV | NW Portland About Boost IV & Wellness Boost IV is a luxury vitamin IV and injection bar where wellness and hospitality intersect. We blend medical precision with a high-end retail experience, ensuring every patron feels welcomed, rejuvenated, and genuinely cared for. We are a small, close-knit team that values polished service, teamwork, warmth, and real human connection. Position Overview Boost IV is seeking a polished, sales-oriented Front Desk Receptionist / Guest Experience Lead for our NW Portland store. This is not a passive receptionist role. We are looking for someone who can create an exceptional client experience while actively contributing to membership conversion, client retention, revenue growth, and brand visibility. The right candidate is warm, organized, proactive, and confident in a customer-facing sales role. This person will help set the tone for every guest interaction, support smooth clinic flow, and help keep front-of-house operations running in a calm, polished, premium way. This role combines hospitality, front desk coordination, client experience, light clinical support, sales, operations, and marketing assistance. Schedule Full-time, 5 days per week Tuesday-Saturday Compensation $26.00 per hour guaranteed base pay Additional earning opportunities are available through tips, busy-day bonuses, and sales commissions. For many strong performers, this can add approximately $4-$8 per hour above base pay, depending on performance and clinic volume. Benefits 80% discount on most IVs and injections $200 monthly contribution toward healthcare premium Key Responsibilities Front Desk, Scheduling, and Communication Answer phone calls, texts, and emails promptly, warmly, and professionally Schedule, reschedule, and cancel appointments accurately and efficiently Educate clients on Boost IV services, packages, and memberships Manage the Boost IV email account and support day-to-day communication needs Client Experience and Sales Greet and check in clients with warmth, professionalism, and attention to detail Maintain accurate client notes, preferences, and follow-up communication Conduct post-visit follow-up by text or email to encourage retention and repeat visits Proactively recommend memberships, packages, and relevant services Help convert one-time visitors into recurring members Follow up with leads and prior inquiries to help drive bookings and revenue Operations and Clinical Support Assist nurses with chair turnover and maintaining a clean, efficient treatment space Help remove IVs only as trained and in accordance with safety and sanitation protocols Help support smooth communication between the front desk and treatment floor Track and order front-of-house supplies and help maintain organized inventory Create and verify superbills with the Naturopathic Doctor Maintain organized digital files in Google Drive Social Media and Brand Support Capture in-store photos, videos, and stories aligned with Boost IV brand standards Assist with Instagram and other social media engagement Help create light branded materials in Canva, such as signage, pamphlets, and business cards Team and Facility Support Support onboarding and training of new front desk team members Help maintain the front desk operations manual and improve workflows over time Ensure the space stays clean, polished, and guest-ready each day Help manage recurring operational tasks such as laundry coordination, sharps pickup, flower wall upkeep, and other front-of-house details Qualifications Naturally outgoing, warm, and people-oriented Strong sales ability with confidence in converting leads and recommending memberships or services Highly organized and detail-oriented, even when interrupted Proactive and capable of solving problems independently Comfortable multitasking in a fast-paced, client-facing environment Professional communication skills in person, by phone, and in writing Experience with social media, especially Instagram, preferred Proficiency with Google Drive, Docs, and Sheets Familiarity with Canva, Slack, and Zenoti is a plus Ideal Candidate You may be a great fit if you: Love creating memorable, elevated client experiences Enjoy both hospitality and sales Take pride in keeping a space beautiful, organized, and running smoothly Stay calm under pressure and bring a polished, proactive presence to the team Want to grow with a boutique wellness brand that has high standards and a close-knit culture Growth Opportunity This role has room to grow into greater training, systems, and leadership responsibility as Boost IV expands. To Apply Please submit your resume and a brief note telling us why you'd be a strong fit for this role at Boost IV.

Work Location:

In person

Pay:

From $26.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person