A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
PTO, Paid Holidays, Employee Meals, Employee Events The Manufacturers' Golf & Country Club Receptionist serves as the first point of contact for members, guests, and staff. This role is essential to creating a welcoming member experience while ensuring daily club operations run smoothly. The ideal candidate is a strong communicator who enjoys helping people, managing multiple priorities, and taking ownership of their work. This position offers a consistent daytime schedule, a collaborative team environment, and the opportunity to play a key role in delivering an exceptional member experience.
PRIMARY RESPONSIBILITIES
Greet members, guests, and visitors in a warm and professional manner. Create a positive first impression that reflects on the Club's commitment to exceptional member and guest service. Answer incoming phone calls and direct inquiries appropriately Monitor and respond to emails and voicemail messages Provide general information regarding club activities, dining, events, and amenities Serve as a knowledgeable resource for members and guests Ensure the front desk, lobby, and common areas are clean, organized, and welcoming Review daily schedules, reservations, tee times, dining activity, and special events Maintain awareness of club activities and communicate relevant information to members and staff Print and distribute daily operational reports, reservations, schedules, and other materials as needed Support special events by helping maintain an organized and guest-focused environment Assist management and department leaders with administrative projects and requests
EXPERIENCE & QUALIFICATIONS
Previous reception, customer service, hospitality or member services experience preferred Excellent interpersonal and communication skills Strong organizational skills and attention to detail Ability to multitask and prioritize responsibilities in a fast-paced environment Comfortable using Microsoft Office applications, email, and basic office technology Professional appearance and positive attitude Ability to work independently while collaborating effectively with team members OTHER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments).
MGCC MISSION STATEMENT
Manufacturers' Golf & Country Club follows our original 1887 charter offering fellowship and hospitality in an unparalleled estate setting. With an eye to the future, we look to our second century providing a memorable country club experience for our members and guests.
MGCC VISION STATEMENT
Our Club is the place to socialize with generations of family and friends while participating in a variety of sporting and recreational activities. Our Club is our home away from home.
