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WM
Wagsworth Manor Pet Resort
Guest Service Receptionist
Entry-Level JobVerifiedNo experience needed
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Based on Pennsylvania data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$37,254 / year median in Pennsylvania
-0% projected decline
Job Description
Wagsworth Manor Pet Resort, located in Malvern, PA, is seeking high-energy, animal-loving professionals to join our hospitality team for Full-Time Reception Positions! Become part of our caring team! We are the area's premier pet care facility and provide "a luxury retreat for the furry elite" through our high-quality Pet Boarding, Dog Daycare, Pet Grooming, and Dog Training services. Our culture is one of high standards for hospitality, professionalism, and an unrelenting commitment to providing the best experience for our guests - furry and human alike! For our Guest Services Receptionist position, we are seeking someone who is professional, positive, and energetic, with exceptional communication skills, to work in this fast-paced environment. Customer service or front desk reception experience is required. Shift Times fall between lobby hours - M-F from 7 am to 7 pm AND Saturday from 9 am to 5 pm or Sunday 11 am - 4 pm Full Time = 4 weekdays + 1 weekend day Guest Services Reception Responsibilities include: Greeting guests in the lobby Assisting customers in person, over the phone, and by email Handling customer inquiries into services and setting up profiles for their pets Creating and managing reservations, and providing information on services, rates, and amenities Completing check ins/checkouts for guests Responding to customer questions and complaints in a timely and professional manner Generating invoices and processing payments Giving tours to prospective customers Assisting in keeping the lobby and reception area clean and tidy at all times