Duties and Responsibilities:

Welcome customers, guests and staff in a warm and friendly manner. Learn all essential aspects of Agency operations to best navigate callers, visitors and staff and provide quality customer service to all. Manage and reconcile staff schedules. Screen first-time callers requesting an appointment and work closely with Intake Coordinators. Oversee automated appointment tele-reminders and provide confirmation calls as needed. Verify that patient demographics data remains accurate and up to date. Notify providers of patient arrivals. Monitor waiting area to ensure visitors' and clients' needs are met and appointments seen in a timely fashion. Provide customer service and support to new clients in completing and/or obtaining necessary intake paperwork. Work collaboratively with other staff, managers and administrators as requested. Provide back-end support related to intake, admission and discharge processes as assigned.

Front Desk/ Support Services Agent Qualifications:

Excellent verbal communication and customer service skills. Ability to resolve conflict. Teamwork focus. High energy level. Thoroughness and professionalism. Comfortable with technology. Familiarity with Microsoft Office and Outlook.

Education and Experience:

High school diploma, GED or equivalent. Prior industry experience in a medical office preferred. Familiarity with Zoom phones, electronic health records and appointment systems.

Benefits:

North Shore Child & Family Guidance Center offers a comprehensive benefits package, including health insurance, paid vacation time and more. Hybrid work schedule is on a rotating basis and commences after the probationary period.

Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan

Language:

Spanish (Required) Ability to

Commute:

Roslyn Heights, NY 11577 (Required) Ability to

Relocate:

Roslyn Heights, NY 11577: Relocate before starting work (Required)

Work Location:

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