Is This You? You light up when you're helping people face-to-face. You believe a warm greeting, a patient ear, and genuine follow-through can make someone's hardest day a little easier. You want a role where your people skills matter every single day, not a desk job where you're buried behind a screen. If that sounds like you, we'd love to meet you. About the Role As our Receptionist, you're the heart of our front office, the first voice callers hear, and the first face clients see when they walk through our door. Many of our clients are injured workers or disability claimants navigating one of the most stressful chapters of their lives. Your warmth, patience, and professionalism set the tone for their entire experience with our firm. This is a full-time, in-person, five-days-a-week role. We're looking for someone who genuinely thrives on being present with people, not someone looking for remote flexibility or a quiet, low-contact environment. If you love the energy of a busy front desk and the satisfaction of helping someone feel taken care of, you'll fit right in. If in-person, client-facing work isn't your ideal day, we will have other roles in the future to apply to. This role is also a launching pad. We invest in our front-of-house team members and look to grow them into greater responsibility over time. Prior law firm experience is a nice-to-have, but what we value most is a background in hospitality, service, or customer care, someone who already knows how to make people feel welcomed and heard. What You'll Do Be the face and voice of our firm Staff the reception desk during business hours; greet and check in visitors, answer and route incoming calls, take accurate messages, and notify staff of arrivals. Keep clients informed and supported Complete daily appointment and hearing reminder calls from the call list. Complete quick-version intakes for new callers when the Client Advocate is unavailable, using the firm's intake script. Keep the office running smoothly Scan incoming mail and affix postage to outgoing mail the same business day; route scanned items to the back office for entry into the case management system. Prepare and complete UPS/FedEx/DHL drop-offs, as scheduled. Fax medical record requests as assigned. Meter, match, organize, and store certified mail cards per the firm's certified-card procedure.

Complete the daily closing checklist:

lock doors, lights off, straighten reception and common areas. What You Bring A genuine passion for serving people in person, every day; this is the most important qualification! High school diploma or equivalent; prior reception, call center, hospitality, or customer service experience preferred. A professional, patient phone manner; able to manage a multi-line phone system and calmly support anxious or frustrated callers. Accurate data entry and message-taking skills; comfort with scanners, fax machines, postage meters, and standard office software. Willingness and ability to learn the firm's case management system (Neos) for intake entry. Strict confidentiality with client and medical information. Bilingual (English/Spanish) — required. How We'll Know You're Succeeding Calls are answered promptly and professionally; messages are routed accurately the same day. Incoming mail is scanned, and outgoing mail is processed the same business day. The daily reminder call list is completed each day. Quick intakes are completed accurately using the standard script. The closing checklist is completed every business day. This job description describes the general nature of the work performed and is not an exhaustive list of all duties. Responsibilities may be added, removed, or reassigned as firm needs evolve. All team members are expected to maintain strict client confidentiality and to provide cross-coverage support as directed.

Benefits:

Salary:

commensurate with experience Paid medical insurance Paid vacation and sick time Robust 401(k) plan with employer matching

Job Types:

Full-time, Part-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): What interested you most in the opportunity to work with us?

Language:

Spanish (Required)

Work Location:

In person