Front Desk Agent - Best Western Best Western is seeking a friendly, dependable, and professional Front Desk Agent to join our hotel team! We are looking for a team-oriented individual who enjoys working with people and takes pride in providing excellent guest service. As a Front Desk Agent, you will be one of the first points of contact for our guests and play an important role in creating a welcoming, comfortable, and positive hotel experience. Position Responsibilities Welcome guests with a friendly, professional attitude and provide exceptional customer service. Check guests in and out efficiently and accurately using the hotel's reservation system. Make, modify, and cancel reservations while ensuring accurate guest information. Answer phone calls, respond to guest questions, and provide information about hotel services, amenities, local attractions, and nearby businesses. Process payments, deposits, refunds, and other guest transactions accurately. Handle guest requests, concerns, and complaints professionally and work toward prompt solutions. Communicate effectively with housekeeping, maintenance, management, and other departments to ensure guest needs are addressed. Monitor the front desk area and maintain a clean, organized, and welcoming environment. Follow hotel policies, safety procedures, and Best Western service standards. Maintain accurate records and complete required front desk paperwork and reports. Assist with other hotel duties as needed to support daily operations. Protect guest privacy and confidential information at all times. Ideal Candidate The successful candidate will be: Friendly, courteous, and genuinely interested in helping guests. Reliable, punctual, and dependable. Professional in appearance and communication. Comfortable working independently and as part of a team. Able to remain calm and professional in busy or challenging situations. Detail-oriented with good organizational and problem-solving skills. Comfortable using computers, telephones, and basic office equipment. Able to multitask while maintaining excellent customer service. Available to work a flexible schedule, including weekends and holidays as needed. Previous hotel or customer-service experience is preferred but not required. We are willing to train the right candidate who demonstrates a positive attitude, strong work ethic, and commitment to providing outstanding guest service. What We Offer Competitive pay Flexible scheduling Employee hotel/travel benefits where applicable Training and opportunities to learn hotel operations A supportive team environment Opportunities for growth and advancement If you enjoy meeting new people, helping others, and being part of a team that makes guests feel welcome, we would love to hear from you! Apply today to become part of our Best Western team.

Job Types:

Full-time, Part-time Benefits:

Employee discount Paid time off

Work Location:

In person