• Job Overview
• We are seeking a personable, efficient, and accurate person to join our front office team. The ideal candidate will assist us in providing excellent customer service to our patients by answering phones, scheduling appointments, accepting payments, and reconciling insurance claims.
• Benefits Explained and Additional Benefits
• Immediate benefits for full & part-time employees: Pay starts at $12.

00/hr or more based on experience and certification. Part-time pays $1/hr less. Vision benefits, including fully covered exams, contact lens fittings, and medical testing start at day one with limited glasses and contact lens allowances. Every full-time employee has 4 hours per week (a half-day) unpaid time off if needed to take care of personal things (doctor appts, kids dental appts, etc.). Time off is managed by the department manager/lead technician. In addition, every full-time employee has a bank of 60 unpaid sick/personal time hours per year which they can use to take additional time off as long as we have coverage to serve patients. Travel airfare/hotel/registration fees to occasional professional conventions are covered to provide additional training. On-the-job training allows for employees to learn everything they need to know to do their job efficiently. Benefits after 90 days on the job (for full-time employees only): All major holidays are paid which land during a normal weekday. Full vision benefits start (with allowance for free exams for immediate family members) with allowance for glasses & contacts for the employee, and discounts for employee's immediate and even extended family. We don't offer health insurance, but we have 50% health insurance reimbursement up to $100/month. $100/month daycare reimbursement from a registered daycare. $100/month tuition scholarship & $200 toward registration fees for up to 2 of employee's children to attend Greeneville Adventist Academy (Christian school behind the old Takoma Hospital). Benefits after 6 months on the job (for full-time employees only): 20 hours (2.5 days) of paid vacation time starts and builds each year up to 120 hours (15 days/three full work weeks!) and is re-applied on Jan 1st for the upcoming year.

• Duties
• Greet patients when they arrive and start the check-in process.
• Answer phones, schedule patients, direct questions to the proper department.
• Checkout patients, accept payments, schedule follow-up appointments.
• Scan documents into the EHR system (electronic health system).
• File insurance claims and reconcile EOBs (explanation of benefits) from insurance companies.
• Ensure compliance with HIPAA regulations
• Responsible for keeping assigned areas clean and rotate through with the other staff in cleaning all bathrooms approximately once every two months
• Skills
• Experience in a medical clinic or optical setting is preferred, but not necessary. We offer on-the-job training
• Knowledge of Windows-based programs on a PC is preferred
• Proficiency in typing/keyboarding is required
• Familiarity with optical terminology and procedures can be learned on-the-job
• Strong commitment to customer service is a must
• Ability to work effectively in a busy office setting with other employees as a team to serve patients in an efficient, yet thorough, manner
• Understanding of front desk operations in a healthcare setting is helpful, but can be taught
• Experience working with the public is preferred, but not required

Pay:

$12.00

• $14.

00 per hour

Benefits:

Bereavement leave Employee discount On-the-job training Paid time off Professional development assistance Vision insurance

Work Location:

In person