Receptionist/Administrative Assistant

Job Overview Rejoice Fertility, PLLC is seeking a professional and organized Receptionist/Administrative Assistant to join our team. This role is vital in ensuring smooth office operations, providing exceptional customer service, and supporting daily administrative functions. The ideal candidate will possess strong computer skills, office management experience, and excellent communication abilities. Previous experience in medical or dental reception is required. This position offers an opportunity to work in a dynamic environment where attention to detail and organizational skills are highly valued. Responsibilities Greet patients at the front desk with professionalism and courtesy Manage multi-line phone systems, directing calls efficiently and maintaining excellent phone etiquette Schedule appointments, manage calendars, and coordinate work flow using Microsoft Office tools Perform data entry, filing, and document proofreading to ensure accuracy and organization Handle incoming correspondence, emails, and inquiries promptly Maintain office supplies inventory and place orders as needed Support patient collections and insurance billing using ATHENA and TEBRA software Assist with office management tasks including document preparation, record keeping, and administrative support for staff Provide patient support by addressing inquiries both in person and via phone or email Requirements Proven office management or administrative experience with strong organizational skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Experience with ATHENA insurance and billing system, TEBRA Excellent typing speed and data entry skills with high accuracy Strong communication skills with professional phone etiquette Ability to handle multi-line phone systems efficiently and provide exceptional customer service Previous clerical experience including filing, proofreading, and document management Knowledge of medical or dental receptionist duties is required Demonstrated ability to manage time effectively in a fast-paced environment Medical Office Certification (MOA) preferred The selected candidate will be trained in Knoxville, Tn with the full-time position being in Nashville area

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Health insurance Paid time off Vision insurance

License/Certification:

Medical Office Assistant Certification (Required)

Work Location:

In person