Tax Resolution Receptionist Confidential Addison, TX Job Details Full-time $20 - $23 an hour 1 hour ago Qualifications Confidential information handling Phone communication Greeting customers Filing Phone call screening Administrative experience Managing clients in a customer support role Organizational skills Telephone systems Multi-line phone systems Clerical experience Video conferences (communication methods) Full Job Description Overview We are seeking a dynamic, detail-oriented, and bilingual Tax Resolution Receptionist to join our team! In this important role, you will be the first point of contact for clients seeking assistance with tax resolution and tax planning services . Your professional, friendly, and energetic approach will help ensure clear communication, efficient appointment scheduling, and exceptional client support. This is an exciting opportunity to join a dedicated team committed to helping clients resolve their tax issues and achieve peace of mind. If you speak both English and Spanish , thrive in a fast-paced environment, have excellent organizational and communication skills, and enjoy providing outstanding customer service, we want to hear from you! Duties Answer and manage multi-line phone systems promptly and professionally, directing calls efficiently and courteously. Welcome clients and visitors with a warm, professional, and helpful attitude. Coordinate daily office operations, including filing, calendar management, scheduling, and maintaining organized client records. Perform administrative and clerical tasks, including data entry, document preparation, proofreading, and correspondence. Schedule client appointments, follow-up calls, and meetings while effectively managing priorities and deadlines. Maintain accurate records of client communications, appointments, documentation, and office information. Monitor and maintain office supplies and ensure the office remains organized and efficient. Provide exceptional client support by responding to inquiries, communicating information clearly, and ensuring client needs are handled promptly and professionally. Follow up on outstanding client requests and administrative tasks to ensure responsibilities are completed within established timelines. Requirements Bilingual English/Spanish strongly preferred to effectively communicate with a diverse client base. Previous receptionist, administrative, or office support experience in a professional office environment required. Excellent customer service and phone etiquette with a warm, professional, and confident communication style. Experience answering multi-line phone systems , directing calls, taking messages, and handling client inquiries efficiently. Strong organizational skills with the ability to prioritize, multitask, and complete assigned tasks within established timelines . Proficient with computers and comfortable learning new software, including Microsoft Office, Microsoft Teams, email, calendars, and office management systems . Strong clerical skills, including data entry, filing, typing, proofreading, document preparation, and calendar management . Professional appearance, positive attitude, and ability to create a welcoming and professional experience for every client and visitor . Dependable, punctual, detail-oriented, and able to work independently while being a strong team player. Ability to handle confidential client information with professionalism, discretion, and attention to detail . Tax office or tax resolution experience is a plus , including familiarity with basic tax terminology and client-related tax matters. Must be comfortable making and receiving phone calls and following up with clients when needed. Join us to make a meaningful difference by providing outstanding service in a fast-paced tax resolution environment! We value energetic professionals who are committed to excellence and eager to support clients through their financial journeys.

Pay:

$20.00 - $23.00 per hour

Work Location:

In person