Front Desk Job Description Greeting patients professionally both in person and on the phone Conduct oneself to ensure patient confidentiality at all times in keeping with HIPAA guidelines Answering phones promptly Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records Importing and updating patient demographics into EMR Verifying patient insurance and entering data correctly into EMR Ensuring referrals are complete prior to patient scheduling Verifying financial records and collecting patient charges while filing and expediting third-party claims Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related results as needed. Works with vendors to facilitate buy and bill programming and to expedite prior authorization processes Establishes harmonious work environment with coworkers and physician Required Skill to be successful in this role Communication skills to converse clearly over the telephone and in person Organization and time management to manage a variety of tasks effectively Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers Technological skills, such as using word processing and spreadsheet programs to track data Interpersonal skills to interact positively with patients who may be upset or stressed Able to multi-task, cool headed, pleasant and kind demeanor Understanding and knowledge of CPT codes Master of insurance portals Ability to create insurance estimates Superior verification skills a must Qualifications for Front Desk Position 3+ years of experience working as an administrative assistant or in a relevant role Friendly and compassionate disposition Superior organizational skills Excellent organizational and time management skills Strong verbal and written communication skills Ability to work independently or as part of a team Excellent interpersonal communication skills Dedication to maintaining confidentiality of all patient records

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 30.0 - 35.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location:

In person