Front Desk Receptionist

We are seeking a personable, organized, and professional Front Desk Receptionist to be the first point of contact in our optometry office. The ideal candidate will provide excellent customer service, manage patient scheduling, and support the smooth daily operations of the practice.

Weekly schedule:

Mondays - Thursdays, 9am - 5pm

Key Responsibilities:

Greet patients and visitors warmly and professionally, ensuring a welcoming environment. Answer and direct incoming calls; respond to patient inquiries in a courteous and helpful manner. Schedule, confirm, and reschedule patient appointments. Check patients in and out, verifying insurance and demographic information. Collect co-pays, payments, and maintain accurate financial records. Maintain and organize patient files and electronic health records (EHR). Communicate effectively with the optometrist, technicians, and optical staff regarding patient flow and office needs. Assist patients with paperwork, insurance forms, and general office policies. Ensure the front desk and reception area remain clean, organized, and presentable. Handle confidential patient information in compliance with HIPAA regulations.

Qualifications:

High school diploma or equivalent (some college or medical office training preferred). Previous experience in a medical, dental, or optometry office strongly preferred. Excellent customer service and communication skills. Strong organizational and multitasking abilities. Proficiency in using computers, scheduling software, and EHR systems (experience with optometry-specific systems is a plus). Knowledge of insurance verification and billing is desirable. Professional demeanor, reliability, and attention to detail.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Vision insurance

Experience:

Front desk: 3 years (Required)

Language:

Spanish (Preferred)

Work Location:

In person