Overview Join Our Team! Candlewood Suites is looking for a dependable, professional, and customer-focused Front Desk Agent to join our team. We are an extended-stay hotel dedicated to providing exceptional guest service while creating a welcoming environment for both short-term and long-term guests. This position requires flexibility and reliability. Applicants must be available to work both the 3:00 PM - 11:00 PM (Evening Shift) and the 11:00 PM - 7:00 AM (Night Audit/Overnight Shift), including weekends and holidays as needed. Job ResponsibilitiesGuest Service Welcome guests with a friendly and professional attitude. Check guests in and out efficiently. Answer multi-line telephone system. Make reservations by phone, email, and walk-in requests. Assist guests with questions, concerns, and special requests. Resolve guest issues professionally and escalate concerns when necessary. Maintain a positive guest experience from arrival through departure. Front Desk Operations Operate the hotel's Property Management System (PMS). Verify guest identification and payment methods. Process credit card transactions and cash payments accurately. Balance cash drawer at the end of each shift. Maintain accurate guest records. Prepare and distribute guest receipts and folios. Handle room moves and room extensions. Assign rooms according to hotel standards and guest preferences. Monitor room availability and occupancy. Night Audit Duties (11 PM - 7 AM) Complete the nightly audit process. Balance daily hotel transactions. Prepare daily financial and occupancy reports. Close out credit card batches. Verify room revenue and guest charges. Prepare reports for management. Ensure all hotel systems roll over correctly for the next business day. Secure the property during overnight hours. Respond promptly to overnight guest requests and emergencies. Hotel Operations Monitor lobby and public areas for cleanliness. Restock coffee station and lobby amenities as needed. Assist with Candlewood Cupboard purchases. Keep front desk organized and clean. Communicate effectively with housekeeping and maintenance. Report maintenance issues immediately. Coordinate room status with housekeeping. Assist with laundry when necessary. Perform light housekeeping or public area cleaning if required during slower periods. Sales & Reservations Promote hotel amenities and services. Sell available rooms and maximize occupancy. Explain hotel policies clearly. Encourage enrollment in the IHG One Rewards program. Build relationships with long-term guests and local businesses. Administrative Duties Answer emails professionally. File guest paperwork. Maintain confidentiality of guest information. Complete shift reports. Assist with inventory counts. Complete assigned daily checklists. Safety & Security Follow all IHG and hotel safety procedures. Maintain guest privacy and confidentiality. Monitor security cameras. Report suspicious activity immediately. Follow emergency procedures when necessary. Ensure only registered guests have access to guest floors when appropriate. Qualifications High school diploma or GED preferred. Previous hotel experience preferred but not required. Customer service experience required. Basic computer skills. Strong communication and organizational skills. Ability to multitask in a fast-paced environment. Professional appearance and positive attitude. Ability to work independently with minimal supervision. Reliable transportation and excellent attendance. Physical Requirements Stand and walk for extended periods. Lift up to 25 pounds. Bend, reach, and carry supplies. Work at a computer for extended periods. Occasionally assist guests with luggage if needed. Schedule Requirements Applicants must : Be available to work 3:00 PM - 11:00 PM and 11:00 PM - 7:00 AM shifts. Be available on weekends and holidays. Be flexible to cover shifts when needed. Arrive on time and maintain dependable attendance. Desired Qualities We are looking for someone who is: Friendly and welcoming Dependable and punctual Honest and trustworthy Detail-oriented Self-motivated Team-oriented Calm under pressure Professional in appearance and communication Able to provide outstanding customer service Why Join Candlewood Suites? Friendly team environment Opportunity for growth within IHG Work with long-term guests and business travelers Stable, year-round employment Opportunity to develop hospitality and customer service skills If you enjoy helping people, take pride in your work, and are dependable, we'd love to meet you!

Job Type:

Full-time Pay:

$11.00 - $11.50 per hour Ability to

Commute:

Orange, TX 77630 (Required) Ability to

Relocate:

Orange, TX 77630: Relocate before starting work (Required)

Work Location:

In person