A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Wasatch Labs Position Responsibilities Greet and assist all visitors entering the facility in a professional and courteous manner. Ensure visitors properly sign in, receive required visitor identification, and are escorted as required by company procedures. Manage employee and temporary worker badge access, including issuing, activating, deactivating, and maintaining badge records as authorized. Reinforce facility access requirements and ensure individuals entering controlled areas have appropriate authorization. Answer incoming calls and direct individuals to the appropriate department or contact. Maintain the front desk, lobby, and conference room areas in a clean, organized, and presentable condition. Receive employment applications and provide required documentation to Human Resources electronically or physically. Assist departments with administrative and documentation needs, including scanning, filing, copying, and shredding. Collect customer samples as requested and coordinate shipment or pickup. Coordinate outgoing shipments through FedEx, UPS, USPS, or other approved carriers as requested. Monitor facility first aid kits and replenish supplies as needed. Perform routine checks of first aid equipment and eyewash stations to verify equipment is available and in working condition. Assist with general facility and administrative needs as requested. Maintain compliance with company policies, safety requirements, Standard Operating Procedures (SOPs), GMP requirements, and good housekeeping practices. Maintain confidentiality when handling employee, visitor, or company information. Skills & Experience Strong verbal and written communication skills. Ability to read, write, and communicate effectively in English. Strong customer service and interpersonal skills. Professional and dependable demeanor. Strong attention to detail and organizational skills. Ability to manage multiple responsibilities and prioritize tasks. Basic computer proficiency, including Microsoft Outlook, Teams, Word, and Excel. Ability to work independently and communicate effectively with multiple departments. Commitment to maintaining a safe, professional, and organized work environment. Previous receptionist, front desk, administrative, or customer service experience preferred. Physical Requirements Ability to regularly sit, stand, walk, and move throughout the facility. Ability to reach, bend, stoop, kneel, crouch, and perform other movements necessary to complete assigned duties. Ability to lift and carry up to 50 pounds as needed. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Ability to work occasional weekends or holidays based on business needs.
Our Benefits & Perks:
You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, voluntary short-term, and disability insurance; free access to therapists; a health savings account and 401k. You'll also be empowered to prioritize what's important to you through our vacation policy.
