Looking for a candidate who has open availability during normal business hours (Monday-Friday 7:30-6 and Saturday 8-1). Must meet this requirement. Responsibilities include scheduling appointments, answering and triaging phone calls, setting up new clients and patients, preparation and maintenance of medical records, over-the-counter sales, mailings, computer operations, financial transactions, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Receptionists MUST possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through, and excellent communication and teamwork skills. Multitasking and accepting constructive criticism are essential. Punctuality is expected.

Essential Duties:

• Provide top-notch customer service
• Maintain a professional appearance (clothes and attitude)
• Being attentive to client and pet needs
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated, or disgruntled clients
• Answer and triage phone calls from clients
• Schedule appointments and schedule procedures
• Check-in clients
• Monitor schedule and flow
• Client callbacks
• Managing record requests between other hospitals and specialty practices
• Understand vaccinations, basic lab tests, common diseases, and pet behavior
• Assist in cleaning the hospital including but not limited to: keeping the reception desk area and lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen, and kennels if needed
• Process payment transactions
• Maintain proper documentation in the electronic medical record
• Relay appropriate information to/from clients to doctors and/or management
• Computer skills
• Keep up with a high-pace environment The job description does not necessarily cover every task or duty that might be assigned.

There may be additional responsibilities assigned as necessary. If you have questions or concerns about this job description, contact the Practice Manager.

Job Type:

Full-time Pay:

From $13.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person