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Front Desk Receptionist
Career Insights for Receptionist
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Scorecard
Based on Virginia data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$36,620 / year median in Virginia
+5% projected growth
Job Description
• Must be able to work both 3 pm-11 pm and 11 PM to 7 AM shifts, ALSO
WEEKENDS.
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms. Please provide information about our hotel, available rooms, rates, and amenities. Respond to clients' complaints in a timely and professional manner Please liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests' needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills
Job Type:
Part-time, Full-time Salary:
Up to $20.00 per hour
Schedule:
8-hour shift Night and Evening shifts Holidays Monday to Friday Overtime Weekend availability
Work Location:
Microtel Inn & Suites, 6000 Audubon DR, Sandston, VA 23150.
Job Type:
Part-time, Full-time Schedule:
8-hour shift Shift availability: Night Shift (Required) Evening Shift (Required)
Work Location:
In person
Job Types:
Full-time, Part-time Pay:
$18.00 - $20.00 per hour
Experience:
Customer service: 1 year (Required) 10 key typing: 1 year (Required) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred)
Work Location:
In person