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Poplar Spring Spa
Inn & Spa Front Desk Coordinator
Career Insights for Receptionist
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Based on Virginia data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$36,620 / year median in Virginia
+5% projected growth
Job Description
Description Poplar Spring Spa & Inn is seeking a warm, organized, and customer-focused Front Desk Coordinator to be the welcoming face of our luxury spa and inn. This position plays a vital role in creating an exceptional guest experience from the first phone call through check-out. The Front Desk Coordinator is responsible for managing spa appointments, assisting inn guests, promoting spa services and retail products, and supporting daily administrative operations. This position also assists with weekend inn breakfast preparation and service and requires the ability to work both Saturdays and Sundays as part of the regular schedule. The ideal candidate is enthusiastic, detail-oriented, enjoys multitasking in a fast-paced hospitality environment, and is passionate about providing outstanding customer service. Essential Duties & Responsibilities Guest Services Welcome spa and inn guests with a professional, friendly, and positive attitude. Answer incoming phone calls and direct inquiries appropriately. Schedule, modify, and confirm spa appointments. Convert guest inquiries into booked appointments. Assist guests with selecting spa treatments based on their individual needs. Explain spa services, packages, and retail products. Recommend service enhancements, upgrades, and retail products. Process guest check-ins, check-outs, and payments. Complete appointment confirmation calls and follow-up communications. Inn Front Desk Responsibilities Check inn guests in and out efficiently. Respond to guest requests and provide information about the property and local attractions. Assist with reservations as needed. Help maintain a clean, welcoming front desk and lobby area. Weekend Breakfast Service Prepare and set up the continental breakfast for inn guests on weekend mornings. Maintain a clean, organized, and fully stocked breakfast area. Replenish food and beverages throughout breakfast service. Follow food safety and sanitation standards. Clean and reset the breakfast area after service. QualificationsRequired High School Diploma or GED. Minimum of one year of customer service experience. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency in Microsoft Office Comfortable learning reservation and point-of-sale software. Ability to work independently and as part of a team. Ability to stand, walk, reach, bend, and lift up to 20 pounds. Must be available to work Saturdays and Sundays, including early morning breakfast shifts. Preferred One year of receptionist or front desk experience. Experience in a spa, hotel, inn, resort, or hospitality environment. Experience with booking or reservation software. What We're Looking For We're looking for someone who is: Friendly, professional, and dependable. Passionate about hospitality and wellness. Detail-oriented with excellent customer service skills. Comfortable multitasking in a fast-paced environment. Eager to create memorable experiences for every guest who visits Poplar Spring Spa & Inn.