Front Desk Coordinator

Description We are looking for a Front Desk Coordinator to join our team on a contract basis in Olympia, Washington. In this role, you will play a key part in supporting individuals experiencing homelessness by ensuring the smooth operation of a housing site. This position requires a compassionate and organized individual who can effectively manage daily activities while maintaining a welcoming and secure environment.

Responsibilities:

• Monitor and log the entry and exit of residents, visitors, and clients while ensuring compliance with site protocols.
• Record significant events in a logbook and promptly report security concerns or violations.
• Coordinate transportation, deliver messages, and manage package distribution for residents and clients.
• Maintain program schedules, including onsite activities and visits from external agencies.
• Direct residents and clients to appropriate contacts for resolving concerns, and inform maintenance staff about mechanical issues.
• Ensure residents have access to adequate bedding, shelter, and basic needs, fostering a comfortable and safe environment.
• Provide resources and information to residents, including appointment reminders and support services.
• Collaborate with volunteer staff and interns to ensure efficient operations.
• Uphold cleanliness and organization in the front office and communal spaces. Requirements
• Proven experience in receptionist or front desk roles, including managing multi-line phone systems.
• Familiarity with scheduling and calendar management for appointments and activities.
• Strong communication and interpersonal skills, particularly when working with vulnerable populations.
• Ability to establish boundaries and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office and other basic computer applications.
• Knowledge of safety and security protocols within residential or community settings.
• Capacity to coordinate with multiple stakeholders, including residents, staff, and external agencies.
• Experience in concierge or customer service roles is a plus.

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