A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Front Desk team members at barre3 Brookfield are responsible for maintaining a clean, organized, and welcoming studio environment, while also focusing on client connection and sales. They are asked to foster strong client relationships and ensure the smooth daily operations of the studio. This includes sales responsibilities such as promoting memberships, retail, and class packages. Collaboration with the team is essential to maintain high operational standards, execute special projects, and contribute to a positive and memorable client experience. They also assist the Studio Owner/Director with daily tasks outlined in the barre3 Brookfield Front Desk Protocols & Tasks document for studio cleanliness and maintenance.
HOURS AND AVAILABILITY
: All shifts will be scheduled on the same weekly cadence, with team members arriving 30 minutes before their scheduled class and leaving 30 minutes after their last class has finished.
Start date:
September 2026, with 2 required trainings in August 2026 We are currently hiring for midday weekly shifts on Monday and Tuesday from 9:00am to 1:15pm.
Note:
It is mandatory to work at least 2 shifts per week in order to maintain your Front Desk employee status.
REQUIRED TRAINING
This position serves as a barre3 brand ambassador and requires that you are familiar with barre3's mission, vision, core values, and guiding principles. All Front Desk Team members are required to complete the required barre3 onboarding and sales training courses on the b3 HUB, as well as any additional assigned training within the designated timeline. This required training will equip the team member to provide a remarkable experience for clients that is aligned with the barre3 standards and values.
KEY JOB RESPONSIBILITIES
Provide Excellent Customer Service:
Connect and engage with clients to provide a positive and memorable barre3 experience.
This includes:
Greeting and welcoming clients, addressing them by name Creating a warm and supportive studio environment Executing strong communication skills and a professional presence Problem solving and thinking on your feet Speaking confidently and authentically about the barre3 class types
Sales:
Engage in sales conversations, guiding clients to the pricing option that best fits their needs.
This includes:
Knowing studio pricing options, policies, and sales tools Confidently implementing the barre3 sales approach - utilizing The Huddle, selling memberships, class packages, and retail to potential clients and existing members Demonstrating proficiency with Mariana Tek booking platform Helping the studio reach conversion and retention goals Supporting in-studio and off-site events as needed
Team Participation/Support:
Work cohesively with the team to optimize daily operations with a spirit of cooperation.
This includes:
Partnering with other team members on shift to create a remarkable client experience Supporting fellow staff when possible by trading shifts and subbing Maintaining punctual, regular, and predictable attendance
Cleaning :
Maintain a welcoming lobby, front desk, and studio common areas by ensuring they are clean and tidy at all times.
This includes:
Sustaining a clean, sanitary, and organized studio atmosphere at all times Preparing the studio for the following classes and shifts Following daily cleaning checklist for every shift
Director Support :
Support the Studio Director with assigned tasks as needed while class is happening. These tasks will vary based on time of shift, Front Desk Team member qualifications, and specific studio needs. Support tasks could include extra care duties for the studio environment, social media support, retail support, inventory support, and more. All assigned tasks will be during designated shift time unless otherwise discussed and mutually agreed upon.
OTHER JOB RESPONSIBILITIES
Team Updates & Meetings:
A regular communication cadence allows team members to stay up to date on any new policies and procedures. It also creates an opportunity to connect and experience share. Team Note Slack messages are sent every Sunday morning and are expected to be read for comprehension and ready to be implemented on the team member's next shift. Staff Member must keep up to date on all Slack direct messages, the Full Team channel, FD Bulletin channel, and any time they are tagged in a shift recap in the FD Recap channel. Team Trainings will be held up to two times per year and are required. Studio Director will perform check-ins with each Front Desk Team member two times per year. These check-ins will happen during the already scheduled shift times.
QUALIFICATIONS
An upbeat personality that is a team player, kind to others, and enthusiastic about representing barre3 in their community Experience in customer service and sales are preferred Excellent customer service, communication, interpersonal, and problem-solving skills Ability to multitask, work independently, and thrive in a fast-paced environment Strong organizational skills and attention to detail Proficiency in basic computer skills, including email, document creation, and data entry Ability to lift and move up to 25 pounds regularly and up to 100 pounds occasionally
PAYMENT STRUCTURE
Hourly rate: $11.00 Bi-weekly payroll W-2 employment status Other perks include an Unlimited Membership to barre3 Brookfield, 30% off retail, complimentary barre3 Online access, and all other Unlimited Member perks.
