A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Full-Time or Part-Time Reports to: CEO Be the First Face of Confidence & Care Driftless Aesthetics is seeking a Front Desk Coordinator who thrives in a fast-paced, client-centered environment and has a passion for wellness and aesthetics. As the first point of contact for our patients, you will play a key role in delivering a high-end, personalized experience from the moment they walk through our doors. If you're organized, upbeat, and service-driven — and want to be part of a collaborative, growing team — we'd love to meet you. Why Join Driftless Aesthetics? We're not your typical med spa. At Driftless Aesthetics, we empower people through education-based treatment plans and a commitment to holistic, science-backed wellness. We value professionalism, integrity, and a shared mission of helping clients feel their absolute best.
Benefits Include:
Paid time off (PTO) Employee discounts on treatments and products Complimentary monthly service Ongoing professional development
Key Responsibilities:
Greet clients warmly and manage check-in/check-out process Schedule patient appointments accurately and efficiently (in person, by phone, and online) Manage patient communications: respond to calls, emails, texts, and inquiries Process payments, enroll patients in memberships, and sell treatment packages Maintain a clean, welcoming lobby and workspace Support client flow during procedures to ensure smooth daily operations Maintain accurate client records and ensure completion of intake documentation Promote services, retail products, and monthly promotions Ensure all daily checklists and opening/closing procedures are completed Performance Goals (KPIs):
Appointment Accuracy:
Maintain at least 98% scheduling accuracy
Client Satisfaction:
Minimum 90% positive post-visit feedback
Payment Accuracy:
Process all transactions with zero discrepancies
Qualifications:
High school diploma or equivalent required; Associate degree preferred Previous experience in customer service or healthcare administration strongly preferred Impeccable appearance and communication skills Ability to multitask and remain calm under pressure Proficient in EMR systems and general computer use Detail-oriented, self-motivated, and dependable Passion for aesthetics and wellness is a plus
Traits We Value:
Friendly, outgoing, and confident Ethical and honest Organized and proactive Goal-driven and team-oriented Able to problem-solve and think creatively Professional demeanor with a caring, client-first attitude
Work Environment:
In-person, modern med spa setting 8-hour shifts with flexible availability (Monday-Friday + some weekends) Standing and light physical activity required; must be able to lift up to 30 lbs Join a Team That's Raising the Standard in Aesthetic Wellness If you're looking to grow your career in a positive, supportive, and professionally rewarding environment, Driftless Aesthetics may be the perfect fit for you. Apply today and help create confidence — one client at a time.
Job Type:
Full-time Pay:
$16.00 - $20.00 per hour
Experience:
MedSpa:
3 years (Preferred) Appointment scheduling: 3 years (Required)
