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AB
AmericInn by Wyndham
Hotel Front Desk Receptionist
Career Insights for Receptionist
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Based on Wisconsin data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$34,264 / year median in Wisconsin
+2% projected growth
Job Description
Job Overview:
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a welcoming demeanor, and a passion for hospitality, we would love to hear from you.Duties:
- Greet and welcome guests in a warm and friendly manner
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Proficiency in operating phone systems and other office equipment
- Knowledge of hotel management software is a plus
- Excellent customer service and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (English/Spanish) preferred but not required
- Previous experience in guest relations or hospitality management is a plus
- Familiarity with night audit procedures is an advantage
- Demonstrated phone etiquette and professional communication skills Join our team as a Front Desk Receptionist and be part of creating memorable experiences for our guests.