A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
We are looking for a highly organized and professional Front Desk Receptionist to join our growing team. This role is the first point of contact for our clients and their pets, so providing exceptional customer service is a must. You'll handle a mix of front desk responsibilities, scheduling, and hands-on work with dogs in a fast-paced, energetic environment.
Expected Hours:
10 to 40 hours per week
Pay:
Starts at $11.00 per hour and can increase quickly with exceptional performance.
Locations:
Nitro and Charleston. We can schedule you at one location or both depending on your availability.
Front Desk and Customer Service:
Welcome clients and visitors with a warm, professional attitude Check dogs in and out as they arrive and leave Answer phones, return messages, and book appointments Help keep schedules organized for grooming and daycare Keep the lobby and front desk clean, organized, and presentable Help customers with questions and solve problems with a calm, helpful mindset Work closely with the team so the day runs smoothly
Daycare and Dog Handling:
We have two locations, Nitro & Charleston so flexibility to work at both is preffered. Key Responsibilities Greet and welcome clients and their pets in a friendly, professional manner Check dogs in and out efficiently Safely take dogs up and down a flight of stairs to the salon if needed Answer incoming calls and schedule appointments Maintain a clean, organized, and presentable front desk/lobby area Assist with calendar management and staff scheduling Provide excellent customer support and resolve issues promptly Support team members to ensure smooth daily operations Assist in dog daycare during slower front desk periods What We're Looking For Working with dogs is rewarding, but it's not easy. We're looking for reliable, positive individuals who truly care about animals. No experience? No problem, we'll train the right person.
Our ideal team member:
Is reliable and consistently on time Thrives in a fast-paced environment Communicates clearly and honestly Works well independently and as part of a team Is physically active throughout their shift Can lift 40+ pounds Is detail-oriented and a strong multitasker Maintains a positive attitude Can work without being on their cellphone Is available for some weekends and holidays Loves dogs and enjoys hands-on work Brings energy, enthusiasm, and a team-first mindset About Us Locally owned and operated since 2006 (Nitro) Charleston location opened in 2018 and growing Team of 25+ employees, ages 16-60 We offer dog and cat grooming, boarding, and daycare Opportunities for growth within a fast-expanding company On-the-job training provided Why Work With Us? Our mission is to provide a safe, fun, and engaging environment for the pets in our care while creating a positive, supportive workplace for our team.
Our values include:
Exceptional customer service Treating every pet like our own Open and honest communication Personal growth and development Teamwork, respect, and positivity Celebrating success and rewarding hard work Maintaining a fun, drama-free environment Schedule & Benefits 12-40 hours per week (full-time & part-time available) Flexible scheduling Employee discounts Review timeline is 60 days with potential pay increase based on performance, attendance and reliability If you're hardworking, positive, and passionate about animals, we'd love to meet you. Join our team and grow with us!
Pay:
From $11.00 per hour Expected hours: 12.0 - 36.0 per week
