OUR CULTURE OF PERSON-CENTERED CARE

At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.

Our Mission:

Compassionate care for every life we touch

Our Vision:

To be our community's trusted healthcare leader

Our Values:

• Be Kind
• Demonstrating compassion, consideration, and thoughtfulness
• Be Respectful
• Being mindful of individual perspectives, priorities and needs
• Be Accountable
• Taking responsibility for our commitments, behaviors, and actions
• Work Collaboratively
• Cooperating with and encouraging each other to achieve a common goal
• Embrace Excellence
• Dedicated to setting standards that meet and exceed expectations

JOB SUMMARY

The Receptionist/Operator serves as a welcoming and professional first point of contact for Memorial Hospital of Sweetwater County, supporting compassionate, person-centered care through effective communication and customer service. This role answers and appropriately routes all incoming and outgoing telephone calls, pages hospital and medical staff accurately, and responds promptly during emergency situations. The position also greets and directs patients, visitors, and staff; research and updates patient information in hospital systems; prepares written correspondence; and provides clerical support as needed. By demonstrating kindness, respect, accountability, and collaboration, the Receptionist/Operator helps create a positive, safe, and supportive experience for everyone who interacts with the hospital.

JOB QUALIFICATIONS

Education:

High School diploma or equivalent required.

Certifications/Licenses:

N/A Job Knowledge and Skills:

Strong customer service, communication, and interpersonal skills. Ability to manage a high volume of patient interactions in person and by phone in a fast-paced environment. Attention to detail and high accuracy in data entry. Proficiency in using computers, and electronic health record applications.