BID/JOB ANNOUNCEMENT COMMUNICATIONS OPERATOR I

• 311 OFFICE

OF EMERGENCY MANAGEMENT AND COMMUNICATIONS

Number of Positions:

3 (Additional vacancies possible pending budget approval)

Starting Salary:

$51,936 This position is open to the public and all current City employees covered under the City's collective bargaining agreement with

AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES

(AFSCME)

•

BARGAINING UNIT 1, 3, 4 & 5.

Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS

Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND 1. Check the box on your profile titled "Currently employed by the City of Chicago" 2. Enter your employee ID (located on your pay stub labeled 'payee/employee number') 3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 10/07/202 6 Under supervision, answers and processes non-emergency 3-1-1 calls from residents requesting city services, reporting non-emergency incidents, or inquiring about City programs; and performs related duties as required.

ESSENTIAL DUTIES

• Operates a computer and telephone equipment to receive and process 3-1-1 calls to the 311 City Services Center
• Processes requests for city services by entering information obtained from callers onto a computerized intake form and electronically forwarding requests to appropriate City departments for response
• Receives and forwards calls reporting incidents of a non-emergency nature requiring a police response to appropriate personnel
• Provides information and responds to inquiries regarding city programs and services, special events and other scheduled City sponsored activities
• Answers calls requesting general information or City directory assistance, and provides callers with the appropriate telephone numbers or transfers the calls to the appropriate department or personnel
• Relays calls of an emergency nature to 9-1-1 emergency communications personnel
• Notifies proper authorities of reported emergencies, accidents, or disasters
• Accesses a language bank to obtain translator services to process 3-1-1 calls from non-English speaking clients

NOTE:

The list of essential duties is not intended to be inclusive; there may be other duties that are essential to positions within the class.

Location:

2111 W. Lexington Ave.

Days:

Rotating days off

Hours:

1 st

• 11:00pm
• 7:00am; 2 nd
• 7:00am
• 3:00pm; 3 rd
• 3:00pm
• 11:00pm

Note:

May require Overtime Will be required to work weekends and holidays 311 City Services is a 24/7 operation