Supervisor

• Switchboard
• 40 hrs
• Days
• Wyandotte Henry Ford Health
• 3.

8 Wyandotte, MI Job Details 8 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Qualifications Employee onboarding Staff performance monitoring Staff supervision Operator switchboards Healthcare industry recruitment experience Team supervision Phone communication Coaching Mid-level Software administration Team training Organizational skills Telephone systems Hospital staff management 1 year Customer service management Onboarding process management Associate's degree Call center management Communication skills Office phone management Full Job Description

GENERAL SUMMARY

The Switchboard Supervisor oversees the daily operations of a 24/7 healthcare communication center, ensuring efficient and reliable telephone and communication services for patients, visitors, and staff. This role provides functional leadership and supervision to communication operators, including recruiting, onboarding, training, performance evaluation, coaching, and corrective action when necessary. The supervisor is responsible for maintaining service quality, supporting communication system administration, monitoring workflow, and ensuring compliance with organizational policies and customer service standards.

EDUCATION/EXPERIENCE REQUIRED

Associates degree or equivalent. Proficient in communication software. 1 to 2 years of supervisory experience in a communication system environment required OR 3 to 5 years of experience in a communication operator capacity required. Health care experience preferred.

Additional Information Organization:

Henry Ford Wyandotte Hospital Department:

Switchboard-WH Shift:

Day Job Union Code:

Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services

• from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail.

With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.