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Novant Health

Switchboard Operator

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 days ago

Location: Winston-Salem, NC (Onsite)

Last Updated: 17 hours ago

Hours: Full-Time

Expires: 10/6/2026

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$47,623 / year median in North Carolina

-14% projected decline

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Job Description

Switchboard Operator Novant Health - 3.7 Winston-Salem, NC Job Details 10 hours ago Qualifications Confidential information handling Phone communication High school diploma or GED Telephone systems Typing Cross-functional communication Office phone management

Full Job Description What We Offer:

Overview:

Novant Health is seeking a detail-oriented Switchboard Operator to support hospital communications and safety monitoring at Rowan Medical Center. This position plays a key role in implementing emergency procedures and ensuring efficient communication across the facility.

Why Join Us:

Be an integral part of hospital safety and communication operations Work in a collaborative environment that supports your growth and impact Play a critical role in patient and team member safety behind the scene

What We're Looking For:

Qualifications:

Education :

High School Diploma or GED, required.

Experience :

Minimum of one year experience as switchboard operator, preferred. Additional Skills (required): Must be able to communicate effectively with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Must be flexible and able to respond to changing priorities in a fast paced environment. Must demonstrate ability to type at least 30 wpm. Manual dexterity necessary to operate computerized switchboard console and keyboard. Ability to work alone during day, evening, and night. Ability to see and read. Must possess a clear, pleasant and professional telephone voice and manner. Ability to hear and understand phone calls.

What You'll Do:

Operate a computerized switchboard console to manage internal and external calls Monitor critical hospital systems including the fire panel, blood bank, oxygen panel, and elevators Respond to emergencies and initiate appropriate routing and alert protocols Maintain calm and professionalism during high-pressure situations Ensure timely and accurate communication with staff, departments, and emergency services