PBX Operator

Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls, which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. This position effects every department in the hotel. 1) Maintain complete knowledge of scheduled daily activities, in-house groups, hotel extension numbers, hours of operation of each outlet, and features and services provided by the hotel 2) Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift. 3) Ensure proper working condition of radios; report malfunctions to supervisor. 4) Respond to all incoming telephone calls within 3 rings, providing proper salutation and closing. 5) Route callers to requested guest or hotel personnel/department. 6) Place calls on "hold" only after agreement from caller. 7) Take, record and relay messages accurately, completely and legibly. Activate/deactivate guest room message light accordingly; distribute hotel personnel/department messages to designated location. 8) Provide callers with accurate information on hotel facilities and services. 9) Monitor telephone system problems and maintain log of such. 10) Handle guest complaints/irate callers by following the instant pacification procedures and ensuring guest satisfaction. 11) Document all guest complaints or problems immediately and notify designated department/ personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction. 12) Assist in emergency situations as central communication center for hotel. 13) Assist at Front Desk as assigned.

Qualifications:

1) Ability to communicate in English with all callers, to their understanding. 2) Ability to provide legible messages. 3) Previous experience in PBX. 4) Knowledge of telephone system. 5) Ability to input and access data in telephone system. 6) Ability to remain in stationary position for extended periods of time with limited movement. 7) Ability to provide clear and pleasant telephone communication. 8) Ability to ascertain caller's needs and comply with such to ensure caller's satisfaction.

Pay:

$15.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Free parking Health insurance Life insurance Paid time off Referral program Vision insurance Shift availability: Night Shift (Preferred)

Work Location:

In person