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Telephone Operator
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on New York data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$42,457 / year median in New York
-12% projected decline
Job Description
Who We Are:
St. John's Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay. Come Grow With Us!
Type:
Per Diem Shift:
Varies Hours:
Varies Pay:
$26.67 - $28.03 per hour The Telephone Operator is responsible for properly answering all incoming telephone calls, responding to inquiries, and transferring calls to the correct departments.
Responsibilities:
Operate multiple position telephone switchboard to relay incoming, outgoing, and interoffice calls Respond to inquiries from calls as per Hospital policy Take and relay messages for staff members Maintain current file of patients' names, room location, and telephone extensions to expedite relaying calls Maintain list of resident doctors and technicians on call for the day
Requirements:
2+ years experience as telephone operator High School diploma or equivalency required Ability to operate multi-position telephone console Excellent communication skills