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Insight Global

Hospital Telephone Operator

Pay: $21–$24/hr

Posted: 2 weeks ago

Location: New York, NY (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$42,457 / year median in New York

-12% projected decline

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Job Description

Thank you for applying to this position! This is a full-time contract position with the #1 Hospital System in NY. Details are below!

Title:

Telephone Operator Location:

550 1st Ave

NY 10016

•5x a week onsite

Duration:

12 month contract (extensions)

Rate:

$22•24

Interview Process:

2 virtual rounds

Schedule:

Rotating shifts based on organizational need:

Monday-Wednesday:

8:00 AM•4:00

PM Thursday-Friday:

11:00 AM•3:00

PM Saturday-Sunday:

3:00 PM-11:00 PM This role may also require working holidays•35 hour work week Job Description Insight Global Health is seeking a Telephone Operator for a large healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main phone line 24 hours a day, 7 days a week, 365 days a year. The Telephone Operator team is often the first point of contact for patients and family members, making service excellence essential. Operators are expected to create a positive experience by answering all calls with a "voice with a smile." Responsibilities include operating telephone switchboards, dialing or pressing buttons to make connections, responding to directory assistance inquiries, locating the appropriate department, individual, or service, and handling patient information requests. This individual will also respond to both clinical and non-clinical emergencies, including: Trauma Level 1 & 2 Rapid Response Team (RRT) Cardiopulmonary Arrest (CPA) Stroke STEMI Surgical Airway Fire Safety Alert Infant/Pediatric Security Alert Immediate Evacuation Active Shooter Other emergency response situations Additionally, they will monitor the New York City Hospital Radio for major incident notifications and relay information to the EM+ER team and the AOC. Required Skills & Experience 1+ year of experience as a Telephone Operator for an enterprise-level company Proven ability to handle a high volume of calls efficiently Excellent telephone communication and customer service skills Strong knowledge of Microsoft Windows-based applications Excellent customer service skills and ability to interact with clients

Pay:

$21.00•$24.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person