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HH
HCA Healthcare
Switchboard Operator
Entry-Level JobVerifiedNo experience needed
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Tennessee data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$34,199 / year median in Tennessee
-13% projected decline
Job Description
- Part-Time DAYS
- Do you want to join an organization that invests in you as a(an) Switchboard Operator? At TriStar Southern Hills Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
- Job Summary and Qualifications
- The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.
- What you will do in this role:
- + •Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
- + •Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
- + •Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
- + •Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
- + •Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.
- What qualifications you will need:
- + •High School Diploma or GED required•+ •PBX/Customer Service Experience preferred•Benefits•TriStar Southern Hills Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues.
- Comprehensive benefits
- for medical, prescription drug, dental, vision, behavioral health and telemedicine services +
- Wellbeing support,
- including free counseling and referral services +
- Time away from work
- programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence +
- Savings and retirement resources
- , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling +
- Education support
- through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing +
- Additional benefits
- for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
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Note:
Eligibility for benefits may vary by location._- Serving our community for the past 40 years, TriStar Southern Hills has been a leader for a wide range of healthcare services.
- Submit your resume today to join our community of caring!
- We are an equal opportunity employer.