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City of Edinburg
Communications Operator
Career Insights for Switchboard / Telephone Operator
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$32,883 / year median in Texas
-5% projected decline
Job Description
More Like This
$18.95
Per Hour DOE (Depends on Experience)
Position range in Hidalgo County $10.88 - $14.51 Per hour Communications Operator
City of Edinburg
You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with great people skills in providing excellent customer service to all our customers, and finds genuine enjoyment in what you do!
Occupation:
Switchboard Operators, Including Answering ServiceLocation:
EDINBURG, TX - 78541
Job Type:
Regular, Full Time (30 Hours or More), Permanent EmploymentPosted:
03/25/2026 Positions available: 1Source:
WorkInTexasWeb Site:
WorkInTexas Onsite /Remote:
Work onsite all of the timeUpdated:
08/20/2026Expires:
09/18/2026 Job #: 16994924 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 1 Month(s) DL Required Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Help for . Communications Operator City of EdinburginEdinburg, TXis actively seeking a dedicatedCommunications Operatorto perform functions within the Police Department. Are you seekingengaging work? Do you wish toadvance your careerin dispatching? Does working for a rapidly growing city sound appealing to you? If so, please continue reading! This Communications Operator position earnscompetitive payof$18.95/hr. We providegreat benefits and perks, includingpaid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employeesan employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If this sounds like the right opportunity to work with a fast paced department,apply to join our team today!ABOUT CITY OF EDINBURG
Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work. Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providingcompetitive compensation,exceptional PTO opportunities, and othergreat benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees!A DAY IN THE LIFE OF ACOMMUNICATIONS OPERATOR
As an Communications Operator, you spend your day utilizing the department's communication system to process emergency and non-emergency calls and requests for service, and coordinates the response for law enforcement and fire department via two-way radio. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. When you are not out in the city, you assist in communicating with emergency personnel, obtaining information, performing data entry, recording warrants, stolen vehicles and property, runaways and protective orders into a national database, utilizing computer systems, dispatching appropriate department personnel to various locations, and other duties as required.You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with great people skills in providing excellent customer service to all our customers, and finds genuine enjoyment in what you do!